Erika Joy Pacheco

• Provided day-to-day administrative support to senior management and the executive team, including calendar coordination, correspondence handling, meeting scheduling, agenda preparation, and internal communication
management.
• Prepared and maintained executive dashboards, management information documents, and reports using advanced Microsoft Excel; drafted standard operating procedures, business correspondence, and internal documents in line with company standards.
• Matched supplier and vendor invoices against internal purchase records to verify accuracy, reviewed and validated supporting documents prior to processing, and coordinated resolution of discrepancies with relevant departments.
• Maintained a complete and organized filing system for invoices, contracts, and supporting documents, ensuring all records were accurate, up to date, and audit-ready; managed document control systems to maintain compliance across all departments.

• Assisted in preparing executive dashboards, management information reports, and performance analyses used by leadership for strategic planning, forecasting, and business reviews.
• Coordinated meeting logistics, prepared agendas and supporting materials, documented meeting minutes, and tracked action items to ensure timely follow-through.
• Supported cross-departmental coordination by tracking outstanding tasks, following up with stakeholders, and escalating issues to the appropriate level of management.
• Contributed to a 20% improvement in operational KPIs by assisting in structured process improvement initiatives and workflow enhancements.

• Provided administrative and reporting support to the senior account management team, preparing client-facing documents, performance summaries, KPI trackers, and presentation materials for business reviews and client meetings.
• Maintained organized records of enterprise accounts, contract timelines, and service obligations to support SLA compliance monitoring and accurate performance reporting.
• Assisted in tracking and reporting revenue performance metrics, flagging trends and anomalies to the account management team for timely action and strategic planning.
• Ensured retention of existing clients by monitoring account health, following up on outstanding concerns, and maintaining consistent communication to strengthen long-term relationships.
• Supported new client acquisition by preparing proposals, coordinating introductory meetings, and ensuring all onboarding documentation was complete and submited on time.

• Assisted in tracking sales performance and customer data, preparing reports to support team leaders in operational decision-making.
• Handled billing administration, contract documentation, and customer retention records with a high level of accuracy and atention to detail.
• Maintained stock, filing, and administrative systems to ensure smooth and organized store operations.
• Delivered frontline customer service by atending to walk-in clients, addressing inquiries, resolving complaints, and ensuring a positive experience at every touchpoint.