Senior Executive - Community Management
Luxury Owner Association Management Services (LOAMS) – Damac Properties
Total years of experience :11 years, 8 Months
Projects: Damac Towers by Paramount, Upper Crest, Majestine, The Voleo, Bay’s Edge, Capital Bay, Avanti, Park Central, Executive Bay
Responsibilities:
▪ Preparation of Annual service charge budget in line with RERA regulations and carrying out a monthly review of financial reports
▪ Conduct Annual General Assembly of Owners Association
▪ Prepares monthly report on the building occupancy, service charge collections and overall condition of the buildings being managed.
▪ In charge of the day-to-day operations of the buildings being managed
▪ Conduct regular building inspections of all the projects being managed and ensure all activities performed in compliance with RERA and the local law’s requirements
▪ Organised the move in and move out of tenants to new buildings/units.
▪ Assist Finance team in collecting outstanding service charges
▪ Ensure residents adhere to community rules
▪ Ensure all approved processes in line with ISO certification is adhered to; prepares the documentation for the ISO audit (internal & external)
▪ Propose and implement community improvements for the residents’ benefit
▪ Responsible for handling the various administrative functions within the community in general and customer communications via calls, e-mails, service requests etc.
Projects: Azizi Yasamine, Azizi Feirouz, Azizi Liatris, Azizi Orchid, Azizi Iris, Azizi Daisy, Azizi Freesia, Azizi Tulip, Azizi Royal Bay, Candace Acacia, Candace Aster, Roy Mediterranean & Azizi Montrell
Achievements: Azizi Developments Chairman’s Award in 2017
Responsibilities:
▪ Involved in planning the company budget and manpower requirements to manage the portfolio
▪ In charge of updating the information in RERA’s Mollak System for the Interim Owners Association
▪ Assist in preparing the first year and its subsequent year service charge budget for Interim Owners Association and submission to RERA for approval.
▪ Assist in preparing the JOPD for the Interim Owners Association.
▪ In charge of preparation in conducting the Annual General Assemblies for the Interim Owners Association
▪ Prepare the documentation for Interim OA Board registration with the RERA.
▪ Tendering and appointing the services providers and their renewal for common area maintenance.
▪ Raising purchase requests as per site requirements
▪ Processing payments for utilities and service providers and ensure on time payment.
▪ Proper tracking of purchase requests, invoices and contracts renewal
▪ Review quarterly financial reports for the Interim OA Board
▪ Assist Finance Department with the annual financial audit for the Interim Owners Association. ▪ Management of move in/move out of owners/tenants in the building.
▪ Assists team in developing community updates and general communications as may be required from time to time.
▪ Induction of new administration staff on the company’s policies & procedures.
▪ Ensure important documents are properly recorded and filed.
Projects: Dubai Marina Towers, Marina Promenade, Al Majara, Al Sahab, Marina Quays, Park Island, Marina Plaza (Commercial) & Extreme Waterfront Offices (Commercial)
Responsibilities:
▪ Responsible in handling the various administrative functions within the community in general and customer communication via e-mails, service requests etc.
▪ Ensure all approved processes in line with ISO certification is adhered to; prepares the documentation for the ISO audit (internal & external)
▪ Prepares monthly reports.
▪ Ensure the processing of invoices are processed on time and payment release as per SLA.
▪ Raise purchase requests required for the daily operations such as maintenance contracts and variable works.
▪ Maintains a tracking of all maintenance contracts of service providers and reminding the end user for the renewal or extension of services.
▪ Ensure all community expenses are accurately monitored per month.
▪ Assist with annual community budget preparation
▪ Liaises with the team to ensure that all site issues related to customer queries and complaints are resolved or responded within the time frame given
▪ Assists team in developing community updates and general communications as may be required from time to time.
▪ Assist the team in organizing events within the community
Responsibilities:
▪ Raise purchase requisitions and update end user or requestor on the status
▪ Follow up for the LPO’s and coordinate with the suppliers for purchase orders once released.
▪ Communicate effectively with multiple departments concerning purchase requests and service requests. Established strong relationships to gain support and effectively achieve results.
▪ Ensures all purchase requests are being raised within 24 hours in coordination with the end user, Corporate Services and Document controller
▪ Reviewing all proposals and its content: Verifying the scope of works, specifications, quantity, validity of quote, payment terms, terms and conditions and cost allocations.
▪ Preparing memos and SSA’s as back up documentation for the value above 100K.
▪ Ensures all purchase requests has a back-up documentation (soft and hard copy)
▪ Organizes and maintains filing system, correspondence and other records.
▪ Maintains a tracking of all contracts of service providers and reminding the end user for the renewal or extension of services
▪ Issues Notice of Violation to residents not following community rules as reported by the service provider at site.
▪ Prepares monthly and quarterly community reports.
▪ Responsible in monitoring and updating the service request queue (complaints received from the customers) to ensure that each issue is attended and resolved within the given resolution time.
Responsibilities:
▪ Raise Purchase Requisitions; follow up for the LPO’s of FM and ECM.
▪ Communicate effectively with multiple departments concerning their purchase requests.
▪ Established strong relationships to gain support and effectively achieve results.
▪ Ensures all purchase requests are being raised within 24 hrs in coordination with the end user, Corporate Services and Document controller
▪ Reviewing all proposals and its content: Verifying the scope of works, specifications, quantity, validity of quote, payment terms, terms and conditions and cost allocations.
▪ Ensures all purchase requests has a back-up documentation (soft and hard copy)
▪ Update the end user or requestor for the PR status and LPOs
▪ Organizes and maintains filing system, correspondence and other records.
▪ Process Water & Electricity Bills for Emaar communities’ common areas
▪ Establish work procedures and schedules, and keep track of the daily work
Responsibilities:
▪ Assist the HR Department in managing and organizing all HR administrative files.
▪ Prepares monthly payroll of the employees
▪ Coordinates with company PRO regarding visa status, labor contract and health card of staff and follow-up on pending cases
▪ Process the documents required for resigned or terminated staff i.e. visa cancellation, final settlement, ticket booking etc.
▪ Screen telephone calls, inquiries, and requests, and handle them when appropriate.
▪ Meeting and greeting visitors, applicants, and staff at all levels of seniority.
▪ Process leave applications and ticket booking of active staff
▪ Follow up on HR related issues.
▪ Ensure proper inventory of office supplies.
▪ Performs other ad-hoc duties as required from time to time
Responsibilities:
▪ Meets customers applying for property alteration, answer queries and accepts applications.
▪ Schedule property inspection for refund, de-warranted properties and office appointments
▪ Process security deposit refunds for alteration
▪ Updates status of NOC, security deposit, refund cheque in oracle
▪ Informs customers the status of application and security deposit refunds
▪ Respond to emails and callbacks from customers
▪ Manage alteration team documents i.e. NOC, security deposit receipts, cheques for release etc.