Total Years of Experience: 19 Years, 10 Months
May 2011
To Present
admin. assistant
at First limousine
Location :
Egypt - Cairo
a- Arrange customers meeting.
b- Schedule trips and call off operations.
c- Handle complaints for customers satisfaction ensures.
d- Public relations with customers, government.
e- Administrating website and the e-mails.
f- Business development planning.
b- Schedule trips and call off operations.
c- Handle complaints for customers satisfaction ensures.
d- Public relations with customers, government.
e- Administrating website and the e-mails.
f- Business development planning.
April 2012
To January 2013
high value customer care rep.
at vodafone egypt
Location :
Egypt - Cairo
a- Receiving calls from core, med, high and premium customers.
b- Handle complaints.
c- Creating and follow service request tickets.
d- Ensuring first call resolution as most.
e- Follow the call etiquette to ensure customer satisfaction.
f- Ending the call with “Next business activity” to make sure those customers knows the best new service that suites their case.
g- Contacting high and premium customers to promote new products.
b- Handle complaints.
c- Creating and follow service request tickets.
d- Ensuring first call resolution as most.
e- Follow the call etiquette to ensure customer satisfaction.
f- Ending the call with “Next business activity” to make sure those customers knows the best new service that suites their case.
g- Contacting high and premium customers to promote new products.
July 2010
To April 2012
sales man
at abc2host.com
Location :
Egypt - Cairo
a- Achieving company target.
b- Supporting technical issues “E-mail - admin panel - etc…”.
c- Data entry.
b- Supporting technical issues “E-mail - admin panel - etc…”.
c- Data entry.
January 2005
To February 2008
موظف بيع داخل الفرع
at computer shop
Location :
Egypt - Cairo
بيع قطع الحاسب الالى الداخليه ومستلزماتها واجهزة لابتوب والبرمجيات
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