Country Manger
Global Knowledge
Total years of experience :15 years, 0 Months
October 2012 to Present Global Knowledge
Title: Country Manger
Duties: • Building and maintaining a credible relationship with our main vendors and strategic customers.
• Reviews results of sales force productivity against plan.
• Overall management of company finances including, budgeting, reporting, forecasting sales and cash flow.
• Ensuring efficiency and consistency within the local logistics/operations teams and in delivery of services.
• Working closely with the customer service team to identify the areas of improvement to ensure customer satisfaction.
• Cooperating with the Marketing Department in the major marketing activities
July 2004 to Present Synergy Professional Services (Microsoft CTEC, Microsoft Golden Partner)
Title: BackOffice Division Manager / Consultant
May 2008 to October 2012 Global Knowledge
Title: Technical Services Manager
Duties: • Discover new technologies for future planning and potential implementation.
• Budgeting, strategic and tactical planning, business process and Resource allocation
• Raising skills for all Company technical candidates
• Manage sales people whom dedicated for the technical dept.
• Projects Management
• Set priorities, schedules, plans, P&L and needed resources to complete any requested project according to customer needs.
• Manage and Monitor resources utilizations \[delivery hours | projects | Assignment\]
Feb 2006 to May 2008 Synergy Professional Services (Microsoft CTEC, Microsoft Golden Partner)
Title: Training Manager / consultant
Duties: • Researches and recommends a complement of internal and external learning programs that align with the organizations business objectives and employee needs.
• Develops and delivers management information reports to track and benchmark learning and development participation, costs, benefits, etc
• Assists in managing external vendor relationships
• Manage all Trainer in all Synergy premises \[Egypt | KSA | UAE| Libya\]
• Follow up with all program managers
• Manage the Material order from all vendors \[Microsoft | HDI | oracle.. to maintain the company quota during each quarter
• Raising skills for all Company instructors \[Training plan / Exams\]
• Responsible for hiring new Trainers based on business needs
• Manage and Monitor resources utilizations
March 2005 to 2006 Synergy Professional Services (Microsoft CTEC, Microsoft Golden Partner)
Title: Project Manager
Duties: • Implement project plans
• Time schedules
• Resource allocation
• Follow up with all program managers
• Raising skills for all MCIT instructors
• Manage all Internal and External Engagements
October 2004 to December 2004 Synergy Professional Services (Microsoft CTEC, Microsoft Golden Partner)
Title: Project Manager for Ministry of Education Training
Duties: • Supervise Instructors
• Implement project plans
• Time schedules
• Resource allocation
• Progress tracking
Sep, 2001 to August 2004 Synergy Professional Services (Microsoft CTEC, Microsoft Golden Partner)
(The merged company of League Technology and Synergy CT)
Title: Technical Instructor / Consultant
June 1999 to September 2001 League Technology (Microsoft Certified Technical Education Center)
Title: Instructor, and Networking Engineer
Duties: • Providing technical design to customers (Active Directory, Exchange 2000/2003, ISA 2000, System management Server 2003)
• Implementing technical solutions
• Technical support consultant
• Technical education consultant
• Training technical courses
• Supervise BackOffice Team
Duties: • Providing technical design to customers (Active Directory, Exchange 2000, ISA 2000, Share Point Portal 2001)
• Implementing technical solutions
• Technical support consultant
• Technical education consultant
• Network administration (Administrator)
• Delivering technical Training courses
Duties: • 15 June 1999 to 7 August 1999 working as a resident engineer in the Penz Oil Co,
• Implementing technical solutions
• Technical support Engineer
• Network administration (Administrator)
• Delivering technical Training courses
1993 - 1997 Ain Shams University - Faculty of Commerce (Accountant Department \ English Section) • Grade: Good Appendix: Technical Skill List