Head of Business Support Departments
Gulf Contracting Co. (Construction Company)
Total years of experience :31 years, 1 Months
• Over 31 years of experience in the fields of Human Resources, Business Support & Administration, Facility Management, Security, Archive, Public Relations, Marketing & advertising.
• Holder of Master of Business Administration “MBA” (Edinburgh Business School, Heriot Watt University - UK)
• Associated Chief Official, ITF-ATP
• A proven ability in applying HR concepts & techniques.
• A track record in establishing, planning and developing departments
• Have very good communication and leading skills in managing Business Support teams
• Creative with excellent negotiation and public relations skills.
• Strong analytical & organizational skills.
• Proven senior-level experience in executive decision-making and crisis management
WORK EXPERIENCE
1989 - 9/2020: Gulf Contracting Co. (Construction Company) Doha, Qatar
Multinational, joint venture, Grade A construction company of over 6000 employees, established in 1976.
Head of Business Support Departments (Public Relations, Security, Facility Management, Archive, Auctions & Tenders, Recruiting, Interviewing, Training, Promoting & Designing Jobs -“HR” )
(General Business Management & Administration)
Legal & Authorised Signatory in company Commercial Registration
1. Since 2006, I have been assigned to be one of the legal authorized signatories in company Commercial Registrations, to represent the company officially in front of all government bodies and to sign in behalf of the company the legal & official documents. The assignment had a great effect in speeding up administration & legal procedures in many areas and it was more perceived & spotted during the expansion stage of the company activities in 2010 onwards.
2. Authorized Signatory activities includes:
Approve staff leave applications; verify and sign all government correspondences, forms & documents which includes resident permits renewals and all immigration & traffic forms & applications. Deal with all labour department issues and claims. Represent and defend the company and company staff in front of Public Persecution & police stations. …etc.. Coordinate and deal with company lawyers. Consider the impact of decisions on stakeholders interests; exhibit sound judgment to anticipate potential implications of all decisions; balance benefits and risks and identify areas of uncertainty. Proactively highlight problems that are inhibiting meeting organizational objectives.
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Human Resources Departments Specialist:
1. Being the Head of departments for more than 240 staff/employees, it was my responsibility to get the maximum benefits of the human resources available in departments under my supervision by recruiting the right candidates locally and internationally.
2. Set work quality standards, targets to be achieved, deadlines, process mapping and feedback tools.
3. Invest in staff training to optimize high performance & problem-solving and to maintain minimum number of resources, through motivation and empowerment to fulfill company targets for the delivered quality and low cost operations. Select training courses and evaluate training results.
4. Encourage and support appropriate risk-taking by subordinates when making decisions.
5. Review existing policy to enable effective judgment by the teams.
6. Design job description based on daily dairy and observed activities, experience and qualifications.
7. Conduct periodical performance appraisal to identify training needs, increments & bonus scheme, salaries & grades structures.
8. Apply HR techniques for job involvement, job rotation & empowerment. Organize & design KPIs for job holders. Investigate disciplinary matters and apply disciplinary actions & company contravention rules as per government labor laws.
9. The high quality & distinguished performance of the departments employees has hold them in a very high regards by company management
Auctions & Tenders. Initiated on 2011 - 9/2020
A- Auctions (Scrap materials & Second hand vehicles and equipment)
1. Introduced & implemented Auctions procedures system that has helped the company to generate a very good revenue by selling its scrap materials and secondhand vehicles/equipment, control the movement of scrap items, ensured fair evaluations of submitted bids, and avoided risks in receiving payments.
2. Plan & decide about auction terms and conditions, bonds, closing dates, materials costs and grouping, bill of quantities, auction forms, advertising in the newspapers sending direct invitations to existing vendors. Form & lead auction committee, open bids, analysis offers and decide about winning bidders. Monitor payments and control material / items removing.
B- Tenders for vegetables and fruits supply for Company labor camps and staff accommodations (6000+ employees):
1. Centralise and formalise the purchase of vegetable and fruits for 6000 staff through a formal tender process, that has eliminated daily trips to vegetable markets and associated cost i.e wasted time, manpower and transportation, ensured receiving high quality products, and stopped price fluctuation throughout purchase order period. Regularise the full formats, terms and conditions of the tenders.
2. Evaluate & assess bids, analysis offers, review & approve bidders facilities and resources and decide about winning bidders. Investigate with venders when unsatisfied performance is reported.
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Security Dept. Initiated on 2010 - 9/2020
1. Initiate the challenge to change the watchmen system that the company was adopting to a professional trained Security Guards system, managed by centralized department instead of individual sites. A Comprehensive Operation Manual has been structured to cover all security aspects. The new system with 170 security guards distributed in various locations i.e. construction sites, factories, head office and labor camp, has improved the aspects of protecting company interests and indirectly increased company profitability by stopping a lot of theft cases, consuming liquors and playing gambles in labor camps. A computer software has been designed to help in managing the administration part of the department i.e uniforms, shifts, appraisal, feedbacks, training etc. by 1 staff only.
2. General department activities includes:
Review daily reports sent by guards, evaluate information by penetrating questions to ensure complete information is available to make an informed decision and take necessary actions if required. Investigate theft and suspicious cases for taking necessary disciplinary actions as per labour law. Hire and interview new guards and fix job grades. Conduct training for guards, and organize Job Descriptions as per job locations. Review & approve guards and relievers posting to locations. Evaluate guards performance through monthly feedback forms sent by sites & supervisors physical visits. Apply performance appraisal, review increments, grade promotion and decide about terminations. Instruct teams for CCTV locations and security arrangements. Hold weekly meeting to discuss department performance, find solutions for issues facing the department and delegate responsibilities and new tasks to assistants.
Archive Dept. “Electronic & Manual” (Started & Initiated) 2006 - 9/2020
1. The initiation of Archive department has got off the ground when company operations and legal requirements increased and the company had to meet lawyers and consultants inquiries for old historical documents for completed projects etc. The process to establish Archive Dept. has taken almost 2 years of hard work, and involved the selection of archive store, set up the manual & electronic system, train the staff, and frame up Archive operation manual of Approx. 40, 000, 000 scanned documents & drawings
2. General department activities includes:
Ensure that documents and drawings scan process is electronically carried out & backed up in company server in high quality and confidential way. Review retention periods of documents hard copies in the archive as per legal & Iso requirements; and monitor productivity and internal client feedback for document retrieving. Control and authorize shred & dispose of expired files as per retention period to ensure confidentiality and archive space availability.
Public Relations & Administration Dept. 1989 - 9/2020
The critical role played by the Public Relations dept is very important in revealing obstacles and facilitating information flow to support operations and effective problem solving across the organization and to identify broader implications of proposed solutions across the company departments. Arriving at sound and timely decisions, based on past experience and an understanding of the current business environment and projected changes have helped in managing the department in a professional standards to accomplish many achievements such as Grade A Classification Contractor, collecting many dead debts & arriving at amicable solutions with disputed clients through successful negotiations, clearing penalties imposed on the company, obtaining special approvals for renting government lands and industrial/environmental licenses and avoiding situations that may form a real threat to the company.
Public Relations activities includes also:
1- Ensure that all government official documents kept updated; plan for company advertisements, printings & gift items; negotiate with landlord/landladies leasing agreements terms and conditions for company apartments, villas and labor camps and review legal actions whenever required. Launch marketing campaigns and promotions for prefabricated cabins and participate in exhibitions, prepare company stools, and attend press interviews.
Professional Tennis Official (Part Time) 1995 - Current
A- Certifications:
1. Chair Umpire:
International Tennis Federation (ITF) UK, Level 1 School, November 1995
2. International White Badge Chair Umpire:
International Tennis Federation (ITF) UK, Level 2 School, Dec 2002
3. International White Badge Chief Official - 2005:
Assignments & Experience:
1. Olympic Games - Chief Officials :
Doha Asian Games, Doha-Qatar 2006
Para Asian Game, Jakarta - Indonesia 2018
2. ATP Tours - Chief Officials: Qatar Exxon Mobil Open, (from 2012 to 2018)
3. ITF Davis Cup - Chief Official:
Group II (2017), Pakistan V Iran
Group II (2017), Pakistan V Thailand
Group IV(2018), Oman (12 countries)
Restaurant & Coffee shop (Private Business) :
1. Monitor food costing process and finalise menu prices . Evaluate menu items
2. Hire & interview
3. Take decisions of supplied food stuff (Approving, suppliers, prices, quantities, deliveries and payment terms.)
The initiation of Archive department has got off the ground when company operations and legal requirements increased and the company had to meet lawyers and consultants inquiries for old historical documents for completed projects etc. The process to establish Archive Dept. has taken almost 2 years of hard work, and involved the selection of archive store, set up the manual & electronic system, train the staff, and frame up Archive operation manual of Approx. 40, 000, 000 scanned documents & drawings
•General department activities includes:
Ensure that documents and drawings scan process is electronically carried out & backed up in company server in high quality and confidential way. Review retention periods of documents hard copies in the archive as per legal & Iso requirements; and monitor productivity and internal client feedback for document retrieving. Control and authorize shred & dispose of expired files as per retention period to ensure confidentiality and archive space availability.
MBA
First Language : English Second Language : French