Senior Manager, Administration & Programmes (Global Conference Producer)
The Asian Banker
Total years of experience :31 years, 1 Months
Senior Manager, Administration and Programmes (Global Conference Producer) The Asian Banker Jan 2015
Job Accountabilities:
Heading events and conferences for c-levels within the financial services industry across the globe
Mentoring teams ( includes sales, digital marketing, and operations ) responsible for event coordination activities across the company’s international offices
Creating and developing top-notch programmes with solid content and speakers, that facilitate a high level of interaction among leading industry practitioners for the company’s various range of conferences and events’ products
Developing programs that are commercially viable and needed by the global financial and economic sector
Guiding marketing department into developing strategies in order to promote the programs in such a way that will build goodwill in the marketplace and result in strong sales revenues, hence, ensuring the improvement of the general reputation of the company
Monitoring and managing sales team by building content in such a manner that can result in greater sales of the programmes, as well as building strong networks and relationships with clients, speakers, media, associates, partners, third parties and other intermediaries and potential clients of the company forming a complete database
Working as a project manager for forum events across the globe and ensuring that they are delivered to the highest standard possible; from planning, strategizing, budgeting and execution of all programmes including the coordination for events such as Summits, international/regional/country level conferences, seminars, roundtables, training, teleconsultations, and awards ceremonies
Leading all operation related aspects for the events such as, logistics, venue, budgeting, and securing speakers and delegates
Supplying all program and events related digital content ( website, app, social media, marketing campaigns )
Acting as the head of MEA region to ensure the smooth running of operation on a day-to-day basis in cooperation with Singapore head office
Key Achievements and Responsibilities:
• Orchestrated global events for C-level executives in the financial industry, ensuring seamless coordination across international offices.
• Led cross-functional teams in sales, digital marketing, and operations, overseeing a diverse portfolio of conferences.
• Innovated impactful programs with compelling content, securing prominent speakers to facilitate meaningful industry interaction.
• Developed commercially successful programs aligned with global financial needs, enhancing company reputation and revenue.
• Guided effective marketing strategies, building marketplace goodwill, and significantly boosting sales revenues.
• Managed sales teams, enhancing program content, and cultivated extensive networks with key stakeholders.
• Project-managed diverse global events, ensuring excellence in planning, strategizing, budgeting, and execution.
• Oversaw all operational aspects, including logistics, venue coordination, budgeting, and speaker/delegate acquisition.
• Provided comprehensive digital content across platforms (website, app, social media, marketing campaigns).
• Leveraged 9+ years experience agency-side and in-house, demonstrating expertise in financial services event management.
• Demonstrated a proven understanding of events impact on brand, regional/global business strategy, and alignment with overall marketing strategies.
• Managed relationships with agencies and third-party suppliers, showcasing strong project management skills.
• Consistently developed creative event concepts, fostering innovation and improvement.
• Exhibited excellent communication, negotiation, and relationship management skills, especially with senior stakeholders.
• Applied strong stakeholder management to coordinate teams and activate global events aligning with organizational strategy.
• Utilized experience with strategic meetings management software platforms and event technology.
• Bilingual English and Arabic speaker, providing a strong advantage for effective communication and collaboration.
• Creating and revising systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Resolving administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensuring operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Providing information by answering questions and requests.
• Maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Completing operational requirements by scheduling and assigning administrative projects; expediting work results.
• Secretarial Work: Typing letters, reports and other documents, preparing & finalizing all documents including registration in our internal system.
• Maintain office files, Open and distribute the mail, Coordinate repairs to office equipment, booking & coordinating with hotels & car agencies for the staff & meetings, research and assist with the preparation of motions, policies and procedures.
• Records and filing : Maintain confidential records and files, Maintain records of decisions, Prepare documents and reports on the computer, Review and edit reports, Prepare correspondence
• Provide receptionist services: Greet and assist visitors, Answer phones, Direct calls and respond to inquiries
• Handling & supporting the PRO, by coordinating with the employees & HR department in Dubai office.
• Handling the finance: Petty cash by disturbing the amounts to the concern offices in Oman & preparing all the expenses & invoices & register it on our internal system Citrix & posting the original invoices to the head quarter in Dubai after finalizing all required procedures.
• Follow up & managing all the office invoices, chasing the payments with the concern departments, Arrange for payment of honorariums.
• Working and assisting in certain projects: PDO Muscat - Oxy Muscat - Saraya Bander Al Jissah Muscat.
• HR Duties: Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Monitor staff performance and attendance activities
• Investigate and understand causes for staff absences.
• Recommend solutions to resolve chronic attendance difficulties.
• Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
• Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.
• Provide information and assistance to staff, supervisors and Council on human resource and work related issues.
• Perform other related duties as required.
Key Achievements and Responsibilities:
• Created and revised systems and procedures, analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; successfully implemented changes.
• Resolved administrative problems by coordinating the preparation of reports, analyzing data, and identifying effective solutions.
• Ensured the operation of office equipment, provided required information, maintained and monitored office supplies inventory, and met operational requirements.
• Handled all types of typing in both Arabic and English.
• Maintained confidentiality of records and files, recorded decisions, prepared documents and reports on the computer, reviewed and edited reports, and prepared correspondence.
• Provided receptionist services, including greeting and assisting visitors, answering phones, directing calls, and responding to inquiries.
• Supported the PRO by coordinating with employees and the HR department in the Dubai office.
• Managed all finance aspects related to the Oman office, including the distribution of petty cash, expenses, and invoices; reported financial activities to the headquarters in Dubai.
• Worked on and assisted in specific projects such as PDO Muscat, Oxy Muscat, and Saraya Bander Al Jissah Muscat.
• Carried out HR duties, maintaining historical human resource records, designing a filing and retrieval system, and keeping past and current records.
• Monitored staff performance and attendance activities, including holidays and traveling, to coordinate employee availability and ensure service continuity; reported to top management.
• Recommended solutions to resolve chronic attendance difficulties.
• Provided information and assistance to staff, supervisors, and Council on human resource and work-related issues.
Taking over first customer support request once a problem has been established using the
supported ‘system’, which is out of first line support technical knowledge. Liaising with third line
support for any highly technical issues
* Attracts potential customers by answering product and service questions; suggesting information
about other products and services
* Opens customer accounts by recording account information
* Maintains customer records by updating account information
* Resolves product or service problems by clarifying the customers complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution
* Maintains financial accounts by processing customer adjustments
* Recommends potential products or services to management by collecting customer information and
analyzing customer needs
* Prepares product or service reports by collecting and analyzing customer information
* Contributes to team effort by accomplishing related results as needed Customer Care - First line Technical Support
• Took over the first customer support request once a problem was established using the supported system, which was beyond first-line support technical knowledge.
• Liaised with third-line support for highly technical issues.
* Attracts potential customers by answering product and service questions; suggesting information
about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customers complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Involves dealing with customers, directly to resolve their issues. Normally the issues are basic.
• Interacted directly with customers to resolve basic technical issues.
* Attracts potential customers by answering product and service questions; suggesting information
about other products and services
* Opens customer accounts by recording account information
* Maintains customer records by updating account information
* Resolves product or service problems by clarifying the customers complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution
* Maintains financial accounts by processing customer adjustments
* Recommends potential products or services to management by collecting customer information and
analyzing customer needs
* Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed
Faculty of Tourism & Hotels BSc. Tourism Guidance
URL removed due to policy violation. Please contact support for further information.