Hesham Elsherif

• Manage and optimize product listings, descriptions, pricing, and inventory across e-commerce platforms.
• Ensure all product content is accurate and SEO-friendly to maximize discoverability.
• Coordinate with web developers and platform teams (Shopify, Magento) for seamless operations.
• Track and analyze key sales metrics, conversion rates, and customer behavior to inform decisions.

Follow-up : (Ninja Hunger To-you)

• Primary contact for customers across Ninja, Noon, Hunger Station, and To-You platforms.
• Bridged Procurement, Finance, Logistics, Operations, and Marketing for seamless fulfillment.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction.
• Verified shelf life of perishable items with customers prior to delivery.
• Maintained accurate account records including product requirements and order histories.
• Updated real-time stock levels in the system to prevent delays and cancellations.
• Listed new products on approval and deactivated out-of-stock items to prevent order failures.
• Prepared monthly sales reports combining customer data, stock levels, and expiry details for promotion
planning.

• Developed and executed market planning and sales management strategies.
• Managed product portfolios and online marketing campaigns with ongoing market research.
• Drove revenue growth through effective sales distribution and customer relationship management.