Frances Eunice Agustin

• Managed a portfolio of SME client accounts across Construction, Logistics, Food Manufacturing, and Professional
Services industries, handled end-to-end relationship management, onboarding, solution implementation support,
and ongoing engagement.
• Developed and delivered customized business proposals and UI/UX mockups (via Figma AI and Canva), tailored to
client-specific operational challenges and goals, targeting business owners and stakeholders.
• Introduced AI-driven workflow automation to internal operations by integrating ChatGPT, Claude AI, CODEX, and
Lovable which significantly reduced delivery timelines and enhanced the quality of client presentations and solution
mockups.
• Coordinated cross-functional delivery between developers, designers, and project managers to ensure solutions were
implemented on time and aligned with client expectations.
• Represented the company at industry networking events and business forums, identifying new opportunities,
building referral pipelines, and elevating market presence.

• Delivered consistently high-quality customer service in a fast-paced, high-volume retail environment, managing 300+ customer interactions per shift with professionalism and care.
• Achieved Coffee Master certification, demonstrating deep product expertise and a commitment to service excellence beyond core role requirements.
• Qualified as a Certified Barista Trainer, designing and delivering hands-on training sessions that improved team competency, consistency, and overall performance standards.
• Managed POS transactions, daily inventory, and operational compliance processes with precision, contributing to smooth store operations and accurate financial reconciliation.

• Assisted in product research and development initiatives, contributing insights that supported new product launches
and iterative improvements to existing product lines.
• Supported purchasing, inventory management, and cost analysis functions, helping maintain optimal stock levels and
cost efficiency across the supply chain.
• Coordinated with production teams to monitor quality standards and ensure compliance with food safety and
operational guidelines.
• Contributed to operational improvement projects, identifying process gaps and proposing solutions to enhance
production efficiency

• Supported daily business operations and administrative functions, developing a foundational understanding of export
and e-commerce business models.
• Assisted with logistics coordination and market research, providing data-driven insights to support commercial
decision-making.
• Gained hands-on exposure to supply chain operations, international trade processes, and cross-border e-commerce
logistics.
• Collaborated with cross-functional teams to support business development initiatives and operational workflows.