Frances Eunice Agustin

Develop and expand business networks, contributing to increased
lead generation and partnership opportunities.
Conduct client discovery sessions to analyze operational pain
points and recommend tailored digital solutions.
Manage full sales cycles—from prospecting to proposal
development and contract closing.
Research emerging technologies and industry trends to support
innovation within the company.
Collaborate with designers and developers to build customized web
systems, portals, and software for clients.

• Oversee a portfolio of 6-10 active client accounts, acting as the primary point of contact from onboarding through
post-implementation — ensuring measurable client satisfaction and long-term retention
• Drive end-to-end solution selling by conducting needs assessments, mapping client requirements to technology
solutions, and delivering persuasive proposals to business owners and decision-makers
• Coordinate cross-functional workflows across internal developers, operations teams, and external stakeholders to
ensure on-time, on-scope project delivery
• Implement and maintain CRM pipelines, account records, and engagement trackers to support accurate forecasting,
reporting, and data-driven account management
• Lead process improvement engagements for SME clients by diagnosing operational bottlenecks and recommending
AI-powered automation solutions
• Handle escalations, post-implementation concerns, and change requests with urgency and professionalism,
preserving client trust throughout the engagement lifecycle
• Support demand generation efforts through structured relationship management, stakeholder engagement, and
proactive outreach initiatives

• Expanded business networks and generated qualified leads through consultative client
engagement.
• Conducted client discovery sessions to identify operational challenges and recommend
tailored digital solutions.
• Managed the full sales cycle from prospecting and proposal development to negotiation and
contract closing.
• Prepared client reports and solution recommendations to support decision-making and
stakeholder alignment.
• Collaborated with designers and developers to deliver customized web systems and software
solutions based on client requirements.

• Improved workflow consistency through structured team training and operational standards.
• Trained team members on workflows and standards, ensuring smooth daily operations.
• Managed customer concerns and resolved issues efficiently while maintaining service
excellence.
• Supported sales initiatives and operational improvements within a high-volume environment.

• Delivered consistent, high-quality service across 300+ daily customer interactions in one of the brands highest
footfall locations, maintaining performance standards under sustained peak-hour pressure
• Built loyal customer relationships through proactive engagement, attentive communication, and swift, professional
resolution of service concerns
• Managed cash handling, transaction accuracy, and end-of-day reporting with a strong compliance record,
demonstrating attention to detail and financial accountability
• Supported store operations including inventory coordination, team briefings, and daily workflow management —
consistently meeting operational KPIs