Evy Hatem

Key
• Provide high-level administrative support to executives and B2B account managers, ensuring smooth
daily operations
• Manage and maintain B2B client accounts, including records, contracts, invoices, and
correspondence
• Prepare daily invoices, ensuring accuracy, proper documentation, and timely processing
• Perform daily operational updates, maintaining accurate tracking of business activities and reports
• Support the accounting department with financial data entry, documentation, and record organization
• Utilize Notion to manage workflows, organize internal documentation, and track tasks efficiently
• Create and maintain spreadsheets for tracking clients, payments, schedules, and performance
metrics
• Coordinate communication between internal teams and external B2B clients
• Schedule meetings, prepare agendas, take minutes, and follow up on action items
• Handle data entry, CRM updates, and accurate filing of business and client information
• Monitor deadlines, renewals, and contract milestones for B2B accounts
• Assist in preparing reports, summaries, and presentations for management
• Support onboarding of new B2B clients through structured documentation and setup processes
• Manage and update inventory and stock records, ensuring accuracy and operational alignment
• Ensure confidentiality and accuracy of sensitive financial and business data
• Contribute to improving administrative workflows and operational efficiency

Key responsibilities:
• Develop and implement sales and marketing strategies to attract and retain customers.
• Handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
• Negotiate with suppliers for favorable pricing and terms.
• Manage product listings, pricing, and promotions across online platforms.
• Process and fulfill customer orders, ensuring timely delivery and quality control.
• Track revenue, analyze sales data, and adjust strategies to optimize performance.

Key responsibilities:
• Generated and qualified real estate leads through online platforms
• Communicated with clients to understand property needs and preferences
• Coordinated with agents/agencies to match clients with suitable property listings
• Managed follow-ups and maintained organized records of client interaction
• Supported the sales pipeline by ensuring consistent client engagement

Key responsibilities:
• Maintain an in-depth product knowledge across vaccines, medical supplements and surgeries to
support customers to make well-informed selections of suitable products and decision making.
• Utilise the cash desk and follow company standards and procedures to process payments.
• Nurture and strengthen relations with customers including highlighting hospital promotions and
promptly resolving inquiries.
• Managed daily administrative tasks such as arranging appointments, processing orders, and
communicating with suppliers.
• Orchestrated and executed stock takes, as well as managed inventory ordering processes.
• Recorded financial transactions, prepared financial statements and analyzed financial data.
• Handled incoming customer calls, assisted clients with scheduling appointments, guided them through
product selections, and supported purchasing decisions to ensure a positive customer experience.

• Maintain an in-depth product knowledge across vaccines, medical supplements and surgeries to support customers to make well-informed selections of suitable products and decision making.
• Utilise the cash desk and follow company standards and procedures to process payments.
• Nurture and strengthen relations with customers including highlighting hospital promotions and promptly resolving inquiries.
• Managed daily administrative tasks such as arranging appointments, processing orders, and communicating with suppliers.
• Orchestrated and executed stock takes, as well as managed inventory ordering processes.
• Recorded financial transactions, prepared financial statements and analyzed financial data.
• Handled incoming customer calls, assisted clients with scheduling appointments, guided them through product selections, and supported purchasing decisions to ensure a positive customer experience.