Service Center Manager
Abyat Megastore
Total years of experience :15 years, 4 Months
Taking care of after sales department Outbound, Installation
and Maintenance categories.
Supervision of more than 150 employees with different
grades.
Manage customer deliveries and insure all customers’ orders
are delivered on time.
Customer satisfaction survey and complaints immediate
solving.
doors, Alu Doors & Window,
Shutter )
Managing the entire process of After Sales workshop
sections.
Receiving and issuing stock manufactured by Workshop
located in Kuwait.
Minting stock accuracy, performing pre-scheduled inventory.
Making Corrective Plans and Monthly review performance.
Managing the entire process of After Sales Kitchen
installation.
Responsible of a Team consisting of a Material Management,
Installation Officer, Quality Officer and an After Sale
Coordinator, along with 5 installation teams.
Organizing and reevaluating processes to ensure higher
productivity from TM’s.
Ensuring all Purchase Orders were created and delivered to
customer site, with no Delay for Customers.
Handling customer complaints, local & regional, through
contact center & customer service.
Maintaining record of all complaints received in a Complaint
Register, including those via letter, e-mail, telephone and
Social Media.
Communicating complaints received to respective
department heads.
Guaranteeing necessary actions are taken within a previously
specified time frame.
at Al Jazeera Airways in the call center department as a call
center agent
Handling inbound and outbound calls, shift in-charge, ticket
sales and solving customer problems.
Following up Customer complains with managements.
Handling GDS system (Galileo system) and following up with
travel agency.
Handling Al Jazeera branches.
Achievements/Tasks
Achievements/Tasks
Bachelor Degree of Business Administration – Philadelphia University 2009 Amman Jordan GPA 72.5, Out of 100