Eymeric Moura

• Annual budgeting for my Division including developing a Business Plan to follow in order to achieve high results and revenue.
• Weekly meeting with the Managing Team to plan and implement effective strategies to reach goals.
• Heavily researching the marketplace for new business opportunities and potential clients.
• Organizing appointments all over Italy in order to secure new clients (hold and manage a personal client database).
• Consulting and guiding clients through HR problems.
• Serving as an account manager to clients and cultivating ongoing relationships.
• Identifying, screening, and presenting top talents to clients.
• Managing the job offer process and negotiating salary packages.

• Monthly formations on time management and commercial approaches.
• Weekly meetings to define objectives and strategy to adopt in order to reach goals (discussing blind CV’s, number of interviews needed to be done, clients to get appointments with).
• Sourcing suitable candidates via networking, advertising, and referrals.
• Providing resume, interview, and career advice to candidates.
• Interviewing candidates on a general basis and for specific roles.
• Sending shortlists to clients with names of pre-selected candidates and organizing meetings between them.
• Working as part of a team to maximise Michael Page’s commercial performance.
• Developing and managing ongoing client relationships.

Position: Front Desk Supervisor

• Member of the Opening Committee for the Hotel.
• Adapting the Rocco Forte standards to the Resort.
• Creating and monitoring standard operating procedures, check lists, time sheets, etc.
• Responsible for the supervision, implementation, and coordination of the departmental procedures and daily functions of: Teamwork, Leadership, and Reception.

Position: Sales Executive (promotion)

• Attending Sales (Brand) Training.
• Reseraching new accounts, closing sales, and maintaining accounts.
• Sales trips to different countries in order to promote the Hotels of the Rocco Forte Collection.
• Preparation of Sales Reports.
• Training staff.

Position: Guest Service Agent

• Identifying guest needs and delivering outstanding and prompt customer service.
• Handling of guest room reservations, check in’s, and check out’s.
• Reviewing arrivals and pre-assigning rooms noting VIP’s, repeat guests, packages, and special requests.
• Monitoring continuously hotel status and following up with other departments of the hotel.
• Coordinating concierge services.
• Opening, securing, and balancing out daily shift bank involving counting and verifying cash, check, and credit card transactions.

Position: Guest Relations Manager (promotion)

• Preparing VIPs arrivals and departures while attending promptly their inquiries and needs during their stay.
• Responsible of increasing number of repeat guests.
• Managing and maintaining guest personnel records.

• Developing staff and ensuring that high levels of customer service were achieved.
• Coordinating kitchen, beverage, and dining area.
• Checking and praparing accounts sheets on a daily basis.
• Responsible of inventory control and purchasing.

Co-Owner (during start-up)

Food and Beverage Manager Trainee

Guest Relations Agent Trainee