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Fabian Saville, Customer Service Specialist

Fabian Saville

Customer Service Specialist·DHL Global Forwarding

United Arab Emirates

Bachelor's degree, English

Work experience

Total years of experience: 22 years, 2 months

Customer Service Specialist

September 2016 - Present

DHL Global Forwarding

Abu Dhabi, United Arab Emirates

September 2016 - Present

Responsible to manage all logistic requirements for my assigned customer.
From negotiating costs of freight, planning, moving and ensuring a smooth customs clearance until a timely delivery is carried out.
Owner of profit and loss for every shipment

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Manager Operations

March 2003 - July 2015

OnProcess Technology Pvt. Ltd

Kolkata, India

March 2003 - July 2015

I was responsible to ensure timely system updates were made with regards to shipment milestones.
Managed around about 2500 shipments a day
Monitored overall lead time with exceptions to market conditions.
Developed customized reports for the customer.
Managed team performance
Mentored under-performers
Worked with various departments to deliver on the expectations of the customer
Conducted performance review meetings with the customer and internal parties so that all were in sync with target progress.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Education

Kakatiya UniversityIGNOU

May 2011

May 2011

Bachelor's degree, English

India

Skills

Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Logistics
Expert
Logistics
Expert
Sales
Expert
Sales
Expert
3PL
Expert
3PL
Expert
DELIVERY
Expert
DELIVERY
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
REPORTS
Expert
REPORTS
Expert
QUALITY
Intermediate
QUALITY
Intermediate
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
LEADERSHIP TRAINING
Intermediate
LEADERSHIP TRAINING
Intermediate
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Logistics
Expert
Logistics
Expert
Sales
Expert
Sales
Expert
3PL
Expert
3PL
Expert

Languages

English

Expert

Hindi

Intermediate