Customer Service Specialist
DHL Global Forwarding
Total years of experience :20 years, 1 Months
Responsible to manage all logistic requirements for my assigned customer.
From negotiating costs of freight, planning, moving and ensuring a smooth customs clearance until a timely delivery is carried out.
Owner of profit and loss for every shipment
I was responsible to ensure timely system updates were made with regards to shipment milestones.
Managed around about 2500 shipments a day
Monitored overall lead time with exceptions to market conditions.
Developed customized reports for the customer.
Managed team performance
Mentored under-performers
Worked with various departments to deliver on the expectations of the customer
Conducted performance review meetings with the customer and internal parties so that all were in sync with target progress.
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