IT Service Manager
Giza Systems
Total years of experience :21 years, 3 Months
IT Service Manager at Giza Systems
January 2008 - Jun 2013 (5 years)
• Managing the operation teams, implementation & project management
teams, to deliver high quality services to fulfill the obligations of the
Service Level Agreements (SLAs) and achieve projects objectives.
• Managing Customers to maintain long-term relationship to reach
customers loyalty.
• Managing IT service contracts to maintain year-to-year sustainable
growth in the revenues and margins.
• Applying corporate business processes.
• Ensuring continuous and intensive team development to be at the forefront in the technical and competent skills.
Team leader at Giza Systems
May 2005 - December 2007 (2 years 8 months)
• Management and coaching the service/implementation team to achieve the corporate goals.
• Provide the support for the pre-sales team in IT infrastructure.
• Act as a third level technical support in the IT infrastructure which includes:
Software include but not limited to:
• HP-UX Unix.
• HP Open VMS.
• Sun Solaris,
• IBM AIX Unix
• Linux RedHat Linux & SUSE.
• HP open View.
• Microsoft widows server 2000/2003/2008.
• HP Service guard Cluster.
• Linux/Unix shell scripting.
• HP Data protector.
• EMC legato networker.
• Wide range of layer software for different vendors on different platforms.
Hardware include but not limited to:
• EMC storage.
• HP Enterprise Virtual Array EVA storage.
• HP Tape library.
• HP Blade
• HP Integrity servers (RX series),
• HP RISC (RP series)
• IBM RISC servers,
• HP Proliant servers
• HP Alpha servers
• Cisco Network (switches, routers, access servers, communication server), firewall, LAN, WAN, DSL.
• HP/EMC/Cisco SAN switches.
• Wide range of peripherals (Line printers, scanners, Laser printers, ..etc)
Customer support Engineer at ICCS Saudi Arabia
June 1996 - August 1999 (3 years 3 months)
20+ years experience in the information technology industry with proven records in delivering end-to-end IT services which include supporting and managing wide range of IT projects/contracts in heterogeneous and complex environments.
Bsc. Faculty of Engineering 1991, Very good with Honor.