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Fadi Abualrob, Senior Technical Support Engineer

Fadi Abualrob

Senior Technical Support Engineer·INOVX Solutions

Saudi Arabia

Bachelor's degree, Telecommunication and Information Technology

Work experience

Total years of experience: 18 years, 4 months

Senior Technical Support Engineer

October 2015 - Present

INOVX Solutions

Khobar, Saudi Arabia

October 2015 - Present

 Installation services for hardware and software components(servers and workstations)
 Perform and support RealityLINx / V-Suite (CORE and Web), including on-site configuration, upgrades, maintenance, installation and integration with client’s enterprise data systems such as SAP, Meridium, OSI PI, EDMS System, and Primavera.
 Establish work plan for project implementation and coordination with clients.
 Data management including backup for project databases on regular basis.
 Provide project on-site end-user support for software technical and troubleshooting.
 Leads on-site 3DAV-training classes in the use of RealityLINx / V-Suite products, and provide assistance to power users.
 On-site transfer of knowledge to personnel.
 RealityLINx asset model QA/QC (performs quality control on the 3D modeling and Intelligizing activities performed on projects)
 Documents Controller and Maintain good documentation on customer’s feedback and their requirements.
 Assigning TML’s in to 3D model using RealityLINx / V-Suite based on Industrial standards and criticality ratings.
 Create Knowledge Views (3D Isometric Drawings) in RealityLINx / V-Suite.
 First Level of 3D modeling (Importing PDS models, laser scan data, update 3D model based on P&ID drawings).
 3D Model Intelligizing.
 Create Asset Workspaces based on customer requirements (e.g. Inspection / Maintenance / Process Engineering/ and Operation).

Company industry:
Heavy Industry & Metallurgy
Job role:
Support Services

Software Consultant

November 2013 - September 2015

Optimind

Dammam, Saudi Arabia

November 2013 - September 2015

Providing application support in Saudi Aramco on behalf of Baker Hughes Reservoir B.V for UREDD
Unconventional Resource Exploration and Development Department, where main responsibilities are:
 Data Management and Data Integration in Petra Application and other vendor application
 Programs Installation, Upgrades and Troubleshooting
 Providing Daily Support for G&G of using their software applications, responsible of supporting JewelSuite, Petra, and Seisware.
 Good Knowledge of exporting data from Aramco corporate EPPR Database, Geolog, and Openwork
 Experience of using Aramco ECC Helpdesk Remedy Ticket System
 Import / Export Data using JewelSuite (Well Headers, Deviation, Tops, Logs. etc...)
 QC / Data Analysis

Company industry:
Heavy Industry & Metallurgy
Job role:
Support Services

Technical Support Lead

May 2011 - October 2013

Optimind

Dammam, Saudi Arabia

May 2011 - October 2013

Attending meetings with clients.
 Identifies resources needed and works with all team functions to assign individual responsibilities.
 Creates and executes project work plans and timelines and revises as appropriate to meet changing needs and requirements.
 Manages day-to-day operational aspects of a project and scope.
 Works with development team to create appropriate schedules.
 Routes work between all responsible people in all stages of development.
 Conveys project changes and updates to appropriate departments and team members.
 Facilitates team and client meetings to review work.
 Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
 Engaging in project management duties and Writing reports.

Company industry:
Heavy Industry & Metallurgy
Job role:
Support Services

Software Support Engineer

February 2008 - April 2011

AspenTech Middle East

Khobar, Saudi Arabia

February 2008 - April 2011

Providing application support for Petroleum Engineers in Saudi Aramco on behalf of AspenTech Middle East for P&CSD Department responsible of Aspen Tech software’s including Installation, Upgrades, Configuration and Troubleshooting.
 Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
 Documenting troubleshooting and problem resolution steps
 Administrate Application Licenses.

Company industry:
Heavy Industry & Metallurgy
Job role:
Support Services

Education

Arab American University

June 2006

June 2006

Bachelor's degree, Telecommunication and Information Technology

Palestine

GPA (percentage): 80%

GPA (percentage): 80%

Telecommunication Technology

Skills

SQL Server 2000 2008
Expert
SQL Server 2000 2008
Expert
Primavera P (6):
Beginner
Primavera P (6):
Beginner
Microsoft SQL Server 2014, 2012, 2008.
Intermediate
Microsoft SQL Server 2014, 2012, 2008.
Intermediate
Project Management Professional- PMP
Intermediate
Project Management Professional- PMP
Intermediate
Microsoft Certified Solution Developer (MCSD) Course
Intermediate
Microsoft Certified Solution Developer (MCSD) Course
Intermediate
Microsoft Windows Server 2012, 2008, and 2003.
Intermediate
Microsoft Windows Server 2012, 2008, and 2003.
Intermediate
3D RealityLINx / VSuite
Intermediate
3D RealityLINx / VSuite
Intermediate
Linux
Beginner
Linux
Beginner
Cisco Certificate Network Associate (CCNA)
Intermediate
Cisco Certificate Network Associate (CCNA)
Intermediate
Microsoft Windows 10, 8, 7, Vista, and WinXp.
Intermediate
Microsoft Windows 10, 8, 7, Vista, and WinXp.
Intermediate
SQL Server 2000 2008
Expert
SQL Server 2000 2008
Expert

Languages

Arabic
Native Speaker
English
Expert