Front Office Supervisor
Emaar Hospitality Group
Total years of experience :8 years, 6 Months
Welcoming customers by greeting them; offering them assistance.
•Directing customers by escorting them to racks and counters; suggesting items.
•Advising customers by providing information on products.
•Helping customer make selections by building customer confidence; offering suggestions and opinions.
Managing large amounts of incoming calls, while identifying and assessing customers’ needs in order to achieve satisfaction
•Generating sales leads, leading and expanding the database
•Building sustainable relationships and trust with customer accounts through open and interactive communication
•Providing accurate, valid and complete information by using the right methods/tools.
•Following communication procedures, guidelines and policies.
•Taking the extra mile to engage customers.