Fady Said El Eter, IT Administrator, Help Desk Support

Fady Said El Eter

IT Administrator, Help Desk Support

Tedi GmbH & Co. KG

Location
Germany
Education
Diploma, Commvault Specialist Storage
Experience
24 years, 10 Months

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Work Experience

Total years of experience :24 years, 10 Months

IT Administrator, Help Desk Support at Tedi GmbH & Co. KG
  • Germany
  • My current job since February 2012

Network Installation and Configuration: WLAN, TCP/IP, Ethernet, DNS, DHCP, Active Directory

Hardware Installation and Maintenance: Intel, AMD/ ATI, nVidia, DELL, HP, ASRock, Fujitsu Siemens, Sony, IBM, Asus

Software Installation and configuration of Microsoft Systems: MS Windows 95, 98, XP, Vista, /, Server 2000, 2003 and 2008/R2, MS Office Suite, Outlook

Virtual: Windows Virtual PC, VMWare

Backup: Simpana, Windows Backup, Notron, Symantec ImageCenter, Acrions

Computer assembly/ Network maintenance

Customer Support

Frontline Officer at Commvault Systems
  • Germany
  • November 2010 to July 2011

Frontline contractor with the company’s Frontline Support Team.
As a Microsoft Windows Specialist, I maintained and supported our customers in their Windows environments.
I was also responsible of our Windows Test-Lab, which was based on Windows Server 2008 R2.
I also possess proven leadership skills in IT maintenance, providing excellent strategies for the growth and development of the firm.
During my tenure with Commvault, I managed to pass 5 important Commvault exams

Customer Service & Technical Support at Web@Call
  • Germany
  • May 2010 to October 2010

Network Installation and Configuration
Hardware Installation and Maintenance
Software Installation and configuration of Microsoft systems
Sale- IT Products, Accessories
Customer Support

Computer Technician & Salesman at TechnoLand Computers
  • Lebanon - Tripoli
  • May 2008 to October 2009

Network Installation and Configuration,
Hardware Installation and Maintenance,
Computer assembly,
Software installation and configuration of Microsoft systems
Sales - IT Products, Laptops, Desktops,
Customer Support

Computer Technician at Ghanem Computers
  • Lebanon - Tripoli
  • April 2007 to April 2008

Network Installation and Configuration,
Hardware Installation and Maintenance,
Software installation and configuration of Microsoft systems,
Customer Support

Computer Technician at Bits Computers
  • Lebanon - Tripoli
  • March 2005 to March 2007

Network Installation and Configuration,
Hardware Installation and Maintenance,
Software installation and configuration of Microsoft systems,
Customer Support

Supervisor at Afif Internet Café
  • Lebanon - Tripoli
  • October 2002 to January 2005

Hardware and Software Maintenance for 30 machines
Customer Support
Desktop and Hardware retail

Technician at Eter Computer Retail and Internet Services
  • Lebanon - Tripoli
  • July 1998 to September 2002

Hardware and Software Installation of Desktop PC
Customer Support
Network Maintenance

Education

Diploma, Commvault Specialist Storage
  • at Commvault Training Center, Oberhausen, Germany
  • June 2011

Certificate of Excellence, Certified Commvault Specialist, Storage

Diploma, Commvault Specialist, Disaster Recovery
  • at Commvault Training Center, Oberhausen, Germany
  • May 2011

Certificate of Excellence, Certified Commvault Specialist, Disaster Ricovery

Diploma, System Support
  • at Commvault Training Center, Oberhausen, Germany
  • April 2011

Certificate of Excellence, Certified Commvault Support

Diploma, Commvault System Engineer
  • at Commvault Training Center, Oberhausen, Germany
  • April 2011

Certificate of Excellence, Certified Commvault Engineer

Diploma, Commvault System Administration
  • at Commvault Training Center, Oberhausen, Germany
  • April 2011

Certificate of Excellence, Certified Commvault Administrator

Diploma, Simpana 9 System Administration Course
  • at Commvault Training Center, Oberhausen, Germany
  • December 2010

Certificate of Completion, for satisfactorily completing the Simpana 9 System Administration Course

Diploma, Simpana 9 System Engineering & Support Course
  • at Commvault Training Center, Oberhausen, Germany
  • December 2010

Certificate of Completion, Simpana 9 System Engineering & Support Course

Specialties & Skills

Languages

Arabic
Expert
English
Expert
French
Expert
German
Expert

Training and Certifications

Language Certificate German (Certificate)
Date Attended:
December 2010
Valid Until:
January 9999
Microsoft Certified Systems Engineer (MCSE) (Certificate)
Date Attended:
October 2005
Valid Until:
January 9999

Hobbies

  • Computing, Writing, Traveling