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Fahad Ateeg Alfahad, Technical Support Engineer

Fahad Ateeg Alfahad

Technical Support Engineer·International Systems Engineering

Saudi Arabia

Diploma, Cisco Certified Network Associate security (CCNA Security)

Work experience

Total years of experience: 21 years, 7 months

Technical Support Engineer

March 2011 - Present

International Systems Engineering

Khobar, Saudi Arabia

March 2011 - Present

Implement and design new networks infrastructure. Monitoring and operation of three separate Cisco Networks, up to 55 access switches and three core switches.

Company industry:
IT Services
Job role:
Information Technology

Vsat Operation

June 2009 - Present

Saudi systems

Riyadh, Saudi Arabia

June 2009 - Present

Monitoring, operation and troubleshooting LAN and VSAT networks.

Company industry:
IT Services
Job role:
Support Services

Credit Cards Processing

February 2006 - July 2008

Banque Saudi Fransi

Riyadh, Saudi Arabia

February 2006 - July 2008

Worked at RETAIL BANKING GROUP (Cards & Loans Processing DEPT.) Credit card data inputting And processing, liaison with clients. Makes reports and statistics. Customer service and attending promptly to customer calls and offering a fast effective and professional service of assistance.

Company industry:
Banking
Job role:
Support Services

LAN Department

August 2004 - March 2005

Arabic Computer System LTD

Riyadh, Saudi Arabia

August 2004 - March 2005

Worked at National Information Centre Project. Providing support of IT hardware, software and networks. Optimum troubleshooting and problem solving abilities developed.

Company industry:
IT Services
Job role:
Support Services

HelpDesk

March 2003 - July 2004

AL-Jeraisy Computer & Communications Services

Riyadh, Saudi Arabia

March 2003 - July 2004

Worked at Ministry of Foreign Affairs project. The ministry comprises of different operating systems including Windows XP and 98 Pc's. I determine the exact nature of problems. Providing for end-users and support to over 1500 users. Providing expedient error corrections and solutions whilst working on projects in a variety of support and development roles.

Company industry:
IT Services
Job role:
Support Services

Education

Self Study

May 2013

May 2013

Diploma, Cisco Certified Network Associate security (CCNA Security)

Saudi Arabia

Self Study

October 2012

October 2012

Diploma, Cisco Certified Network Professional (CCNP)

Saudi Arabia

Global Knowledge

July 2011

July 2011

Diploma, Certified Ethical Hacker (CEHv7)

Saudi Arabia

CEHv7 provides a comprehensive ethical hacking and network security-training program to meet the standards of highly skilled security professionals.

Al Khaleej Training and Education (/New Horizons)

July 2011

July 2011

Diploma, ITILv3 Foundation

Saudi Arabia

This certification offers general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Orbits tranibig institute

January 2008

January 2008

Diploma, Microsoft Certified System Engineering (MCSE 2003)

Saudi Arabia

- Installing, Configuring, and Administering Windows XP Professional. - Managing and Maintaining a Windows Server 2003 Environment. - Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure. - Planning and Maintaining a Windows Server 2003 Network Infrastructure - Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure. - Designing Security for a Microsoft Windows Server 2003 Network. - Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004.

Al Khaleej Training and Education (/New Horizons)

January 2008

January 2008

Diploma, Cisco Certified Network Associate

Saudi Arabia

- Describe how a network works - Configure, verify and troubleshoot a switch with VLANs and interswitch communications - Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network - Configure, verify, and troubleshoot basic router operation and routing on Cisco devices - Explain and select the appropriate administrative tasks required for a WLAN - Identify security threats to a network and describe general methods to mitigate those threats - Implement, verify, and troubleshoot NAT and ACLs in a medium-size Enterprise branch office network. - Implement and verify WAN links

College of Technology

February 2003

February 2003

Diploma, Computer Technology

Saudi Arabia

Skills

IP
Expert
IP
Expert
Education
Expert
Education
Expert
VSAT
Expert
VSAT
Expert
Operation
Expert
Operation
Expert
Planning
Expert
Planning
Expert
Presentation & Communication skills
Expert
Presentation & Communication skills
Expert
MS Office
Expert
MS Office
Expert
IP
Expert
IP
Expert
Education
Expert
Education
Expert
VSAT
Expert
VSAT
Expert
Operation
Expert
Operation
Expert
Planning
Expert
Planning
Expert

Languages

Arabic

Expert

English

Intermediate