General Manager
ELAF Hotel, Red Sea Mall
Total years of experience :7 years, 2 Months
Reporting directly to the
Reporting directly to the General Manager maintained accountability for operations of the Front Office & other directly related Departments.
•Prepared the annual goals and targets for financial and business initiatives and accomplishments.
•Co-Ordinate with other Customer contact departments to maintain customer service initiatives.
•Co-Ordinate with Human Resources and employee training department.
•Follow-up on guest comments and prepare active solutions to maintain or service quality objectives.
•Develop and update Internal Policy and Procedures.
•Analyze impact of Training on the Business.
•Conduct regular meetings with all of the property internal customers to achieve best results and demands.
•Co-Ordinate with both Government & Royal sectors with regard to VIP dignitaries and guests attending high profile functions at the property.
•Conversion to STARWOOD GROUP Policy.
Golden Gates for Real Estate Development
•Buy, Sell, Lease and Renovate various Real Estate Developments
•Monitor market pricing, follow up on renovation activity
•Negotiate Lease Rates and Long Term maintenance Contracts.
In charge of developing eastern province market.
•Responsible for overseeing the three most criticial parts of the dealership operations unit
•Specific focus was upon the maintenance of performance standards and customer service initiatives related to vehicle sales, workshop services and parts
•Maintained accountability for monitoring and producing regular reports from section supervisors.
•Reducing costs and increase efficiency rates.
•Overseeing the sales plan and meeting marketing objectives.
•Prepare, monitor and implement budget plans
•Facilitate and re-negotiate outstanding balance & credit defaults.
•Assessing impact of training & nationalization development program
•Co-ordinate with other branches on fleet deals & deliveries.
•Host functions to launch new product lines.
•Collaborate with business leaders to promote brand.
•Monitor, follow-up and act on customer complaints.
Understand Hospitality Real Estate needs of prospective clients and define suitable “products” to respond to their needs in the most professional manner;
•Participate in review, analysis and development of strategies for new business opportunities;
Client Relationship Management:
•Support management team and fellow colleagues in client relationship and communication matters.
Execution of Assignments
•Ensure execution of deliverables as per offers and allocations of tasks within the internal Team;
•Ensure at all times that cooperation prevails between the various divisions / departments in the interest of clients.
•Participate in the financial modeling and analysis
•Participate in ‘Big Idea’ for various projects development models
Reporting directly to the general manager maintained accountability for operations of the Front Office & other directly related Departments.
•Prepared the annual goals and targets for financial and business initiatives and accomplishments
•Co-Ordinate with other customer contact departments to maintain customer service initiatives.
•Co-Ordinate with human resources and employee training department.
•Follow-up on guest comments and prepare active solutions to maintain or service quality objectives.
•Develop and update Internal Policy and Procedures.
•Analyze impact of Training on the business.
•Conduct regular meetings with all of the property internal customers to achieve best results and demands
•Co-Ordinate with both government & royal sectors with regard to VIP dignitaries and guests attending high profile functions at the property.
•Assist in developing nationalization program with the department and the organization.
•Acting General Manager on Friday (on rotary basis)
•Monitor day-to-day the public areas and conduct regular inspections (Fire Safety & Maintenance).
•Member of Hotels Environmental, Energy Saving, Health & Safety, and Guest Satisfaction Committees.
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Roches, Crans-
courses: Hotel Management Diploma Food & Beverage Certificate