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Mohammed Fahd Alam, Manager – Training & Development

Mohammed Fahd Alam

Manager – Training & Development·Success Creators (Shawarma Jalila & BTW Café),

Saudi Arabia

Master's degree, Master of Business Administration (MBA) in Human Resource Management and Business

Work experience

Total years of experience: 13 years, 0 months

Manager – Training & Development

November 2024 - Present

Success Creators (Shawarma Jalila & BTW Café),

Riyadh, Saudi Arabia

November 2024 - Present

• Developed comprehensive Training & Development strategies that align with the companys vision, mission, and business model.
• Collaborated with managers to identify performance gaps and designed targeted programs to enhance team performance and guest satisfaction.
• Planned and managed the annual training budget, conducting competency mapping and Training Needs Analysis (TNA) to ensure effective resource allocation.
• Created engaging training curricula, modules, systems, and manuals utilizing the ADDIE model for structured learning.
• Delivered impactful virtual trainings and key programs, including Orientation, Behavioral training, and Train-the-Trainer (TTT) sessions.
• Launched new product and service trainings, implementing blended learning sessions to maximize engagement and retention.
• Evaluated training effectiveness to continually improve program quality and outcomes.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Section Head - Learning & Development

November 2019 - October 2024

Albaik Food System,

Dammam, Saudi Arabia

November 2019 - October 2024

• Spearheaded the strategic development and execution of customized training programs, effectively boosting employee skills and closing competency gaps.
• Advocated for cutting-edge training initiatives, employing pre- and post-assessments to enhance competency scores and achieve quantifiable results.
• Developed a comprehensive Career Path framework for entry-level staff, aligning learning opportunities with organizational objectives to promote employee growth and retention.
• Fostered a culture of continuous learning by integrating feedback mechanisms and performance metrics into training processes.
• Collaborated with cross-functional teams to ensure training alignment with business needs, driving overall organizational effectiveness.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Training Specialist

November 2017 - November 2019

Albaik Food Systems,

Jeddah, Saudi Arabia

November 2017 - November 2019

• Spearheaded the strategic design and implementation of an innovative HR grievance mechanism (Mybaik), achieving a significant 15% decrease in team complaints, enhancing employee satisfaction.
• Delivered targeted training initiatives throughout the employee lifecycle for a diverse group of over 200 individuals, effectively addressing performance and development challenges.
• Fostered a vibrant workplace culture by elevating team morale and engagement through tailored training programs, leading to improved productivity.
• Nurtured strong partnerships with training providers to ensure high-quality learning experiences, aligning training strategies with organizational goals.
• Championed continuous improvement in training processes, contributing to the overall development of the workforce and organizational success.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

HR Manger

June 2013 - November 2017

Prism Woodworks India Pvt ltd,

Mumbai, India

June 2013 - November 2017

• Spearheaded the design and launch of a cutting-edge employee recognition program, significantly enhancing morale and engagement throughout the organization.
• Developed and deployed a comprehensive people analytics dashboard, enabling precise tracking of training outcomes and maximizing employee development strategies.
• Established targeted incentive programs that effectively motivated high performers, fostering a robust culture of collaboration and teamwork.
• Partnered with leadership to assess training needs and design tailored development programs, ensuring alignment with organizational goals and employee growth.
• Championed continuous learning initiatives, driving a culture of professional development and skill enhancement across all levels of the organization.
Company industry:
Architecture
Job role:
Architecture

Education

Entrepreneurship Development Institute of India

April 2014

April 2014

Master's degree, Master of Business Administration (MBA) in Human Resource Management and Business

India

GPA (point): 4.1 out of 5

GPA (point): 4.1 out of 5

International School of business and media

June 2011

June 2011

Bachelor's degree, Human Resources

India

GPA (point): 3.6 out of 4

GPA (point): 3.6 out of 4

Skills

Staff Training
Expert
Staff Training
Expert
Performance Management
Expert
Performance Management
Expert
TNA
Expert
TNA
Expert
Career Development
Expert
Career Development
Expert
E learning LMS
Expert
E learning LMS
Expert
Employee Engagement
Expert
Employee Engagement
Expert
Talent Management
Expert
Talent Management
Expert
Training
Expert
Training
Expert
Organization Development
Expert
Organization Development
Expert
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
Administration
Expert
Administration
Expert
CONTENT DEVELOPMENT
Intermediate
CONTENT DEVELOPMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TRAINING AND DEVELOPMENT NEEDS ASSESSMENT
Intermediate
TRAINING AND DEVELOPMENT NEEDS ASSESSMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
LEARNING MANAGEMENT SYSTEMS
Expert
LEARNING MANAGEMENT SYSTEMS
Expert
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
E LEARNING DEVELOPMENT
Intermediate
E LEARNING DEVELOPMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
NEEDS ANALYSIS
Expert
NEEDS ANALYSIS
Expert
OFFICE SUITE
Intermediate
OFFICE SUITE
Intermediate
POLICY DEVELOPMENT
Beginner
POLICY DEVELOPMENT
Beginner
EMPLOYEE SURVEYS
Expert
EMPLOYEE SURVEYS
Expert
GAP ANALYSIS
Beginner
GAP ANALYSIS
Beginner
CAREER DEVELOPMENT
Intermediate
CAREER DEVELOPMENT
Intermediate
FUNCTIONAL TRAINING
Expert
FUNCTIONAL TRAINING
Expert
Training
Expert
Training
Expert
Organizational Design
Expert
Organizational Design
Expert
Organizational Change
Expert
Organizational Change
Expert
Succession Planning
Expert
Succession Planning
Expert
Performance Management
Expert
Performance Management
Expert
Performance Appraisal
Expert
Performance Appraisal
Expert
HR Transformation
Expert
HR Transformation
Expert
Organizational Development
Expert
Organizational Development
Expert
HR Strategy
Expert
HR Strategy
Expert
Talent Management
Expert
Talent Management
Expert
Organization Development
Intermediate
Organization Development
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Learning and Development
Expert
Learning and Development
Expert
Human Resources
Expert
Human Resources
Expert
Learning Management
Expert
Learning Management
Expert
Staff Training
Expert
Staff Training
Expert
TNA
Expert
TNA
Expert
E learning LMS
Expert
E learning LMS
Expert
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Hindi
Native Speaker

Training and Certifications

Certifications
ISO 22000:2018 Food Safety Management System Internal Auditor
ISO 22000 :2018 Food Safety Management Systems Awareness
Training of Trainers
Certified People Analytics Specialist
SHRM-CP (Certified Professional)
ISO 22000 :2018 Food Safety Management System Awareness & Auditor
Certified People Analytics Specialist
AIHR,Netherlands Show credentials
Introduction to Training of Trainers
Oct 2025
Show credentials
ISO 22000 :2018 Food Safety Management System Awareness & Auditor
Lean Six Sigma Green Belt
AIHR- People Analytics
Oct 2020
Show credentials
SHRM- CP
Oct 2024 - Nov 2027
Show credentials

Hobbies

  • Reading
    Read more than 50+ business related and self help books