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Mohammed Fahd Alam, Manager – Training & Development

Mohammed Fahd Alam

Manager – Training & Development·Success Creators (Shawarma Jalila & BTW Café),

Saudi Arabia

Master's degree, Master of Business Administration (MBA) in Human Resource Management and Business

Work experience

Total years of experience: 13 years, 1 months

Manager – Training & Development

November 2024 - Present

Success Creators (Shawarma Jalila & BTW Café),

Riyadh, Saudi Arabia

November 2024 - Present

• Developed comprehensive Training & Development strategies that align with the companys vision, mission, and business model.
• Collaborated with managers to identify performance gaps and designed targeted programs to enhance team performance and guest satisfaction.
• Planned and managed the annual training budget, conducting competency mapping and Training Needs Analysis (TNA) to ensure effective resource allocation.
• Created engaging training curricula, modules, systems, and manuals utilizing the ADDIE model for structured learning.
• Delivered impactful virtual trainings and key programs, including Orientation, Behavioral training, and Train-the-Trainer (TTT) sessions.
• Launched new product and service trainings, implementing blended learning sessions to maximize engagement and retention.
• Evaluated training effectiveness to continually improve program quality and outcomes.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Section Head - Learning & Development

November 2019 - October 2024

Albaik Food System,

Dammam, Saudi Arabia

November 2019 - October 2024

• Spearheaded the strategic development and execution of customized training programs, effectively boosting employee skills and closing competency gaps.
• Advocated for cutting-edge training initiatives, employing pre- and post-assessments to enhance competency scores and achieve quantifiable results.
• Developed a comprehensive Career Path framework for entry-level staff, aligning learning opportunities with organizational objectives to promote employee growth and retention.
• Fostered a culture of continuous learning by integrating feedback mechanisms and performance metrics into training processes.
• Collaborated with cross-functional teams to ensure training alignment with business needs, driving overall organizational effectiveness.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Training Specialist

November 2017 - November 2019

Albaik Food Systems,

Jeddah, Saudi Arabia

November 2017 - November 2019

• Spearheaded the strategic design and implementation of an innovative HR grievance mechanism (Mybaik), achieving a significant 15% decrease in team complaints, enhancing employee satisfaction.
• Delivered targeted training initiatives throughout the employee lifecycle for a diverse group of over 200 individuals, effectively addressing performance and development challenges.
• Fostered a vibrant workplace culture by elevating team morale and engagement through tailored training programs, leading to improved productivity.
• Nurtured strong partnerships with training providers to ensure high-quality learning experiences, aligning training strategies with organizational goals.
• Championed continuous improvement in training processes, contributing to the overall development of the workforce and organizational success.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

HR Manger

June 2013 - November 2017

Prism Woodworks India Pvt ltd,

Mumbai, India

June 2013 - November 2017

• Spearheaded the design and launch of a cutting-edge employee recognition program, significantly enhancing morale and engagement throughout the organization.
• Developed and deployed a comprehensive people analytics dashboard, enabling precise tracking of training outcomes and maximizing employee development strategies.
• Established targeted incentive programs that effectively motivated high performers, fostering a robust culture of collaboration and teamwork.
• Partnered with leadership to assess training needs and design tailored development programs, ensuring alignment with organizational goals and employee growth.
• Championed continuous learning initiatives, driving a culture of professional development and skill enhancement across all levels of the organization.
Company industry:
Architecture
Job role:
Architecture

Education

Entrepreneurship Development Institute of India

April 2014

April 2014

Master's degree, Master of Business Administration (MBA) in Human Resource Management and Business

India

GPA (point): 4.1 out of 5

GPA (point): 4.1 out of 5

International School of business and media

June 2011

June 2011

Bachelor's degree, Human Resources

India

GPA (point): 3.6 out of 4

GPA (point): 3.6 out of 4

Skills

Staff Training

Expert

Performance Management

Expert

TNA

Expert

Career Development

Expert

E learning LMS

Expert

Employee Engagement

Expert

Talent Management

Expert

Training

Expert

Organization Development

Expert

EMPLOYEE ENGAGEMENT

Intermediate

Administration

Expert

CONTENT DEVELOPMENT

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

INSTRUCTIONAL DESIGN

Intermediate

STRATEGIC PLANNING

Intermediate

TRAINING AND DEVELOPMENT NEEDS ASSESSMENT

Intermediate

CHANGE MANAGEMENT

Intermediate

LEARNING MANAGEMENT SYSTEMS

Expert

COMPLIANCE RISK

Intermediate

E LEARNING DEVELOPMENT

Intermediate

PROJECT MANAGEMENT

Intermediate

NEEDS ANALYSIS

Expert

OFFICE SUITE

Intermediate

POLICY DEVELOPMENT

Beginner

EMPLOYEE SURVEYS

Expert

GAP ANALYSIS

Beginner

CAREER DEVELOPMENT

Intermediate

FUNCTIONAL TRAINING

Expert

Training

Expert

Organizational Design

Expert

Organizational Change

Expert

Succession Planning

Expert

Performance Management

Expert

Performance Appraisal

Expert

HR Transformation

Expert

Organizational Development

Expert

HR Strategy

Expert

Talent Management

Expert

Organization Development

Intermediate

Customer Service

Expert

Microsoft Office

Expert

Learning and Development

Expert

Human Resources

Expert

Learning Management

Expert

Staff Training

Expert

TNA

Expert

E learning LMS

Expert

INSTRUCTING

Intermediate

LEADERSHIP

Intermediate

LEADERSHIP DEVELOPMENT

Intermediate

STRATEGIC LEADERSHIP

Intermediate

Social profiles

Languages

English

Expert

Hindi

Native Speaker

Training and Certifications

Certifications
Introduction to Training of Trainers
Alison
Oct 2025
SHRM- CP (Certified Professional)
SHRM
Oct 2024 - Nov 2027
Lean Six Sigma Green Belt
Asian Institute of Quality Management
Jul 2021
Certified People Analytics
AIHR
Oct 2020
ISO 22000 :2018 Food Safety Management System Awareness & Auditor
Intertek
Sep 2020
ISO 22000 :2018 Food Safety Management System Awareness & Auditor
Intertek
Sep 2020

Hobbies and interests

Reading

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