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FAHEEM IQBAL, Avaya Specialist

FAHEEM IQBAL

Avaya Specialist

Integration Services & Technologies Co.

Location
Australia
Education
Bachelor's degree, Electronics
Experience
21 years, 4 Months

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Work Experience

Total years of experience :21 years, 4 Months

Avaya Specialist at Integration Services & Technologies Co.
  • Saudi Arabia - Dammam
  • My current job since April 2012

Currently posted to STC (Saudi Telecom Company) in Dammam, KSA, on STC 9xx Project
• Planning of the implementation and installation for up-coming projects
• Conduct site surveys.
• Improvise the whole project from start till end.
• Coordinate with customer and vendors for the site requirements.
• Involved in the UCC Project of STC.
• Played vital role in the shifting of Dammam 907 and 902 Call center from Old building to New Building.
• Involve and coordinate of the E1 testing for Call Center.
• Performed Media servers, AES and other Avaya Cards up-gradation, multiple times.
• Involve and coordinate with Network dept. for network connectivity and E1 issues.
• Involve in installations and implementation of the new patches for Avaya IP Agent.
• Responsible of ACD 9xx call center in Dammam.
• Coordinate and respond to the call center Avaya related complaints.

Avaya System Engineer at Malaz Technology and Communication
  • Saudi Arabia - Dammam
  • November 2008 to March 2012

Posted to STC (Saudi Telecom Company) in Dammam, KSA, on STC 9xx Project
• Planning of the implementation and installation for up-coming projects
• Conduct site surveys.
• Improvise the whole project from start till end.
• Coordinate with customer and vendors for the site requirements.
• Involved in the UCC Project of STC.
• Played vital role in the shifting of Dammam 907 and 902 Call center from Old building to New Building.
• Involve and coordinate of the E1 testing for Call Center.
• Performed Media servers, AES and other Avaya Cards up-gradation, multiple times.
• Involve and coordinate with Network dept. for network connectivity and E1 issues.
• Involve in installations and implementation of the new patches for Avaya IP Agent.
• Responsible of ACD 9xx call center in Dammam.
• Coordinate and respond to the call center Avaya related complaints.

Sr. Support Engineer at Americom Technology
  • Pakistan - Karachi
  • October 2004 to October 2008

•Planning of the implementation and installation for up-coming projects
•Conduct site surveys.
•Improvise the whole project from start till end.
•Coordinate with customer and vendors for the site requirements.
•Provide after sales technical support of PABX and Call Centers.
•Work and coordinate for SLA.

Asst. Electronics Engineer at S. M. Denim
  • Pakistan
  • January 2003 to September 2004

• Implementation of new Electronic systems.
• Maintenance of Loom’s Electronic Panels.
• Testing system analysis.
• Technical Support.

Education

Bachelor's degree, Electronics
  • at Sir Syed University of Engineering and Technology.
  • March 2003

CGPA: 2.76

Specialties & Skills

Testing
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Installation
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Planning
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Engineering
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Conduct
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Project Management
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Languages

English
Intermediate
Urdu
Expert

Training and Certifications

Avaya Certified Expert - IP Telephony. (Certificate)
Date Attended:
December 2008
Avaya Certified Specialist - IP Telephony (Call Center). (Certificate)
Date Attended:
July 2010
Avaya Certified Specialist - IP Telephony (Design). (Certificate)
Date Attended:
December 2008
Avaya Certified Specialist - IP Telephony (Implementation). (Certificate)
Date Attended:
May 2008
Avaya Certified Associate - IP Telephony (Implementation). (Certificate)
Date Attended:
September 2007
Avaya Certified Implementation Specialist (CM & CMM 6.0) (Certificate)
Date Attended:
March 2014
Avaya Implementation Professional Specialist (AES) (Certificate)
Date Attended:
February 2013
Cisco Certified Network Associate (R&S) (Certificate)
Date Attended:
January 2015
Avaya Professional Design Specialist (Unified Communication) (Certificate)
Date Attended:
May 2010
Avaya Professional Design Associate (Call Center). (Certificate)
Date Attended:
May 2010
Professional Diploma in Project Management (Training)
Training Institute:
Pakistan Institute of Management
Date Attended:
February 2008
Avaya Certified Associate - IP Telephony (Design). (Certificate)
Date Attended:
December 2008