Muhammad Faiq Abbas

• Coordinate with Sales & Marketing to prepare quotations.
• Issue and send quotations, invoices, receipts, and statements.
• Handle clients account queries and issue account statements when needed.
• Send payment reminders and contact customers for follow-up.
• Update accounting records (Zoho) with payments and customer details.
• Follow up on outstanding payments and monitor clients payment status.
• Collect receivables and finalize project accounts for completed projects.
• Prepare progress claims and invoices, verifying details with clients.
• Organize and maintain client files with updated billing information.

• Respond to customer inquiries via phone, email, and chat regarding services, pricing,
and scheduling
• Resolve customer complaints with professionalism and maintain detailed records of
interactions
• Coordinate appointments and ensure optimal resource utilization
• Manage CRM software to track leads, feedback, and service outcomes
• Deliver exceptional service, driving customer satisfaction and loyalty

• Planned detailed itineraries for corporate and leisure clients
• Provided expert advice on destinations, flights, and accommodations
• Ensured customer satisfaction through excellent service and problem-solving
• Maintained booking records and responded to post-travel feedback

• Supported airport operations including ground handling and passenger services
• Participated in safety audits and regulatory compliance activities
• Worked across departments to optimize operational workflows

A Dispatcher is a professional who ensures that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times. Dispatchers are the point of contact for drivers and have all the information needed to make deliveries