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Faisal Albohamad, Help Desk Operator

Faisal Albohamad

Help Desk Operator·U.F.M Kuwait Facilities Management,

Kuwait

Bachelor's degree, Educational Technology

Work experience

Total years of experience: 2 years, 4 months

Help Desk Operator

November 2022 - February 2025

U.F.M Kuwait Facilities Management,

Al Kuwait, Kuwait

November 2022 - February 2025

• Help desk operator: Effectively addressed employee concerns, fostering a supportive environment for learning and communication.
• Data entry: Managed and organized daily and monthly Planned Preventive Maintenance (PPM) reports, enhancing data accuracy and accessibility.
• Coordinated between teams to ensure prompt resolution of issues, developing strong collaboration skills essential for a classroom setting.
• Maintained detailed records of service requests and job card completions, demonstrating strong organizational skills that are critical in both teaching and call center roles.
• Developed problem-solving abilities while assisting diverse individuals, preparing for effective communication in a call center environment.
Company industry:
Facilities & Property Management

Education

The Public Authority for Applied Education and Training, College of Basic Education

February 2022

February 2022

Bachelor's degree, Educational Technology

Kuwait

Skills

EDUCATIONAL TECHNOLOGIES
Intermediate
EDUCATIONAL TECHNOLOGIES
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate