Directed and managed integrated facility management operations for a government complex spanning 4 km² and 18 buildings, ensuring full operational continuity and service excellence.
• Led preventive and corrective maintenance strategies for all hard and soft services, improving system reliability and minimizing operational disruptions.
• Oversaw critical infrastructure systems including HVAC, electrical, and civil assets, ensuring optimal performance and compliance with operational standards.
• Supervised the operation and maintenance of central utility systems, including Chiller Plant and RO Water Treatment Plant, ensuring efficiency, reliability, and sustainability.
• Controlled budgets, schedules, and resource planning to enhance cost efficiency and optimize manpower and asset utilization.
• Led and delivered multiple sub-projects, ensuring execution within scope, time, and quality requirements through effective coordination with stakeholders and contractors.
• Established and maintained a comprehensive asset management system, including asset register development, updates, and lifecycle tracking aligned with best practices.
• Implemented and enforced facility management policies, procedures, and standards in alignment with international frameworks and organizational requirements.
• Managed and monitored Service Level Agreements (SLAs) and KPIs, ensuring high service quality, response time compliance, and adherence to contractual obligations.
• Drove quality assurance and performance monitoring processes, ensuring consistent delivery of services in line with defined standards.
• Strengthened stakeholder engagement through effective communication with clients, contractors, vendors, and internal teams.
• Analyzed operational performance data to identify improvement opportunities and support continuous improvement initiatives.
• Ensured full compliance with Health, Safety, and Environmental (HSE) standards, maintaining a safe and risk-controlled working environment.
• Managed facility-related events and ensured operational readiness of all supporting systems and services.
• Diagnosed and resolved complex technical issues, reducing downtime and enhancing overall system performance
Key Achievements:
• Achieved ≥95% SLA compliance across all maintenance and facility services.
• Reduced unplanned downtime by 25-30% through effective preventive maintenance planning.
• Improved asset performance and reliability across critical systems including HVAC and utilities.
• Optimized operational costs by enhancing resource allocation and maintenance efficiency.
• Reduced maintenance backlog and improved response and resolution time for work orders.
• Enhanced service quality and user satisfaction through performance monitoring and continuous improvement initiatives
- Company industry:
- Facilities & Property Management
- Job role:
-
Engineering