Faiz Wajih

field support engineer at Microland

• Saudi Arabia - Jeddah
• My current job since April 2023

• Fix Physical connectivity of LAN, phone, peripherals, etc.
• Maintain technical documentation in association with other functional departments.
• Set up and test desktop computer peripherals.
• Routine inspection of computers, SEDCO, and Plasma equipment in the bank.
• Download and install fundamental banking software and online application services.
• Monitor and test computers (hard drives, keyboards, etc.) to guarantee proper operation.
• Download all required programs based on specs and needs.
• Keeping installed Apps safe by upgrading anti virus software on PCs and tablets.
• Support daily technical support activities for computers & all other end point devices.
• Update the support ticket with the progress.
• Install and troubleshoot different versions of Windows OS independently. Windows XP. Windows 7, Windows 10. • identify & locate end point devices (mac address, physical and logical location).
• Maintain technical documentation in association with other functional departments.
• carry out Disk management, Disk Encryption, Wireless configuration.
• Understanding of domain setup & ability to add / remove computers to domain.

Application Support Engineer at الرؤية النموذجية للاجهزة المنزلية

• Saudi Arabia - Jeddah
• August 2021 to November 2023

IT Team Leader at AL Yamamah Group, Makkah at Almashaaer Almugaddassah Metro line.

• Saudi Arabia - Mecca
• July 2019 to October 2019

- Admin and project team leader
- Crowd Control
- Arranging and manage the employee to their platform depending on the plan provided to them
- input data to the system
- Making daily, weekly and monthly reports