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Syed Faizan  Ahmed Shah , WARRANTY ADMINISTRATOR

Syed Faizan Ahmed Shah

WARRANTY ADMINISTRATOR·PETROMIN STELLANTIS KSA

Saudi Arabia

Higher diploma, INTELLIGENT ELECTRIC AND HYBRID VEHICLE

Work experience

Total years of experience: 9 years, 7 months

WARRANTY ADMINISTRATOR

March 2023 - Present

PETROMIN STELLANTIS KSA

Jeddah, Saudi Arabia

March 2023 - Present

• Processed and authorized warranty claims in compliance with OEM
guidelines.
• Managed warranty/recall programs and trained dealerships on OEM
standards.
• Analyzed warranty repairs for root causes, cost accountability, and
resolutions
• Collaborated with manufacturers to resolve complex claims and ensure
timely payments.
• Developed maintenance checklists and disseminated Technical Service
Bulletins (TSBs) to workshops.
• Handled goodwill requests to boost customer satisfaction and retention.

Company industry:
Automotive Dealership & Distributor

SERVICE ADVISOR

August 2021 - February 2023

KIA SOUTH MOTORS KARACHI

Karachi, Pakistan

August 2021 - February 2023

• Advised customers on repairs, service options, and warranty benefits.
• Managed dealership workflow, schedules, and customer communication.
• Utilized industry software to streamline service processes and improve
efficiency.

Company industry:
Automotive Dealership & Distributor

Automotive Technician

February 2020 - July 2021

TOYOTA DEFENCE MOTORS KARACHI

Karachi, Pakistan

February 2020 - July 2021

• Technical understanding and leadership
• Schedule Maintenance.
• Worked as a team leader.
• Study Service Manual.
• Reading wiring diagram.
• Express Maintenance
• Diagnostic fault
• Suspension Overhaulling

Company industry:
Automotive Repair, Spare Parts, & Support Services

Automotive Technician

December 2016 - January 2020

SUZUKI KHALIL MOTORS KARACHI

Karachi, Pakistan

December 2016 - January 2020

• Diagnostic fault.
• Schedule maintenance.
• Worked as a team leader.
• Use of SDT (Suzuki Diagnostics Trouble Code).
• Study Service Manual.
• Reading wiring diagram.
• Dealing and satisfying customers

Company industry:
Automotive Dealership & Distributor

Education

DHA SUFFA UNIVERSITY KARACHI

August 2022

August 2022

Higher diploma, INTELLIGENT ELECTRIC AND HYBRID VEHICLE

Pakistan

INDUS UNIVERSITY KARACHI

September 2021

September 2021

Bachelor's degree, Mechanical Engineering

Pakistan

ST. PATRIC'S TECHNICAL INSTITUTE KARACHI

July 2017

July 2017

Diploma, Automotive Engineering

Pakistan

GOVT.MARIE COLCO SCHOOL LINES AREA KARACHI

June 2012

June 2012

High school or equivalent, PRE ENGINEERING

Pakistan

Skills

Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Mechanics
Expert
Mechanics
Expert
Customer Service
Expert
Customer Service
Expert
Maintenance
Expert
Maintenance
Expert
DIAGNOSTIC TESTS
Intermediate
DIAGNOSTIC TESTS
Intermediate
AUTOMOTIVE SERVICES
Intermediate
AUTOMOTIVE SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
STRATEGIC DECISION MAKING
Intermediate
STRATEGIC DECISION MAKING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CLAIMS PROCESSING
Intermediate
CLAIMS PROCESSING
Intermediate
ACCOUNTABILITY
Intermediate
ACCOUNTABILITY
Intermediate
CHECKLISTS
Intermediate
CHECKLISTS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
Computer skills, English language,
Intermediate
Computer skills, English language,
Intermediate
AUTO CAD
Intermediate
AUTO CAD
Intermediate
Ms Ward
Intermediate
Ms Ward
Intermediate
AUTOMOTIVE SCANNER
Expert
AUTOMOTIVE SCANNER
Expert
MS EXCEL
Intermediate
MS EXCEL
Intermediate
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Mechanics
Expert
Mechanics
Expert
Customer Service
Expert
Customer Service
Expert
Maintenance
Expert
Maintenance
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
TOYOTA PROFESSIONAL TECHNICIAN
Feb 2021
TOYOTA TECHNICIAN
Dec 2020
SSQS Bronze Lavel Technician' Skill Contest (PAK SUZUKI)
Dec 2018
SSQS Bronze Lavel Technician (PAK SUZUKI)
Oct 2018