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faouzi abouayad elidrissi, Customer Service Agent

faouzi abouayad elidrissi

Customer Service Agent·AL FILAHI CASH

Morocco

Diploma, علوم الاقتصاد

Work experience

Total years of experience: 7 years, 0 months

Customer Service Agent

September 2021 - Present

AL FILAHI CASH

Casablanca, Morocco

September 2021 - Present

Company industry:
Banking
Job role:
Banking

A loan agent

June 2021 - September 2021

Fondation ARRAWAJ

Casablanca, Morocco

June 2021 - September 2021

Company industry:
Banking
Job role:
Banking

Bank Customer Services

December 2016 - May 2017

AL AMANA Microfinance

Casablanca, Morocco

December 2016 - May 2017

Detecting clients' needs and proposing financing solutions
Promote and sell bancassurance products and services to individuals
Advise clients in terms of investments and investments by directing them if necessary to other interlocutors within the bank
Manage and develop a portfolio of individual clients
Monitor the evolution of the client
Identify financial risks (tax fraud, money laundering, etc.)
Negotiate financial conditions and put in place guarantees
Instructs credit applications and assesses risks
Prospecting new customers
Carrying out certain back office operations
Monitor regulatory, legal and tax developments specific to the banking sector
Update commercial files

Company industry:
Banking
Job role:
Banking

Accounting assistant

September 2012 - June 2013

TIMAR

Casablanca, Morocco

September 2012 - June 2013

Edition (print) the statements, Follows up the customers debtor (phone, fax, email), management of customer accounts (debtor accounts), seizure, lettering of the accounts to settle (adjust), occupied the counter for taken the regulations (payments) of the invoices of transport and transit.

Accounts Payable- Uploading and posting all payable files.
Prepare weekly cash balance reports and financial statement for six properties.
Reconciliation of vendor accounts to ensure accuracy.
Bank reconciliations.
Prepare monthly recurring ledger entries.
Work on various projects per owner requests.
Processes payments and documents such as invoices, journal vouchers, employee
reimbursements, and statements.
Calculates rates paid for purchases and all price extensions.
Verifies items billed against items ordered and received and reconciles differences
through follow-up with the vendor and/or other employees.
Enters, updates, and/or retrieves accounting data from automated systems.
Posts financial data to appropriate accounts in an automated accounting system,
according to instructions.
Reviews on-line transactions for changes and accuracy and corrects errors.

Retrieves system reports.
Assigns codes to data.
Disburses funds using manual/local warrants or petty cash and makes change
according to specific instructions.
Endorses warrants or money orders, prepares account deposit ticket, and deposits
money as directed.
Files and/or removes records and reports.
Operates standard office equipment.
Performs related work as assigned.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Accounting and Auditing

teleoperator

June 2012 - September 2012

Marosymbiose

Casablanca, Morocco

June 2012 - September 2012

Making appointments with people by Their numbers phones
Doing advertisement for languages center and computer


Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.



Observe signal lights on switchboards, and dial or press buttons to make connections.



Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.



Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.



Provide assistance for customers with special billing requests.



Calculate and quote charges for services such as long-distance connections.



Monitor automated systems for placing collect calls and intervene for a callers needing assistance.



Perform clerical duties such as typing, proofreading, and sorting mail.



Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.



Interrupt busy lines if an emergency warrants.



Provide relay service for hearing-impaired users.



Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.



Promote company products, services, and savings plans when appropriate.



Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.



Update directory information.



Keep records of calls placed and received, and of related toll charges.

Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

training

January 2012 - March 2012

fiduciaire zaouia

Casablanca, Morocco

January 2012 - March 2012

العمل على فواتير الشركات ـ فواتير البيع والشراء وفواتير الكهرباء والماء وفواتير التأمين ـ عند اكمال الفواتير اقوم بمحاسبة تحليلية لمعرفة هل الشركة حققت ارباحا ام لا

Prepare monthly working statements for owners.
Prepare bank reconciliation for 2 accounts
Prepare monthly journal entries
Process full A/P and A/R cycle
Work on various projects
Analyze monthly sales for variations
Examine statements to ensure accuracy
Ensure that statements and records comply with laws and regulations
Compute taxes owed, prepare tax returns, ensure prompt payment
Inspect account books and accounting systems to keep up to date
Organize and maintain financial records
Improve businesses efficiency where money is concerned
Make best-practices recommendations to management
Suggest ways to reduce costs, enhance revenues and improve profits
Provide auditing services for businesses and individuals

Company industry:
Accounting
Job role:
Accounting and Auditing

administrative assistant

July 2010 - July 2010

BMCI

Casablanca, Morocco

July 2010 - July 2010

حصلت على فرصة تدريب باحدى البنوك وكان عملي هو المساعدة في المحاسبة والتعرف على كيفية فتح حساب بنكي

I got a chance to train in one of the banks and the practical is to assist in accounting and learn how to open a bank account


Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.

Company industry:
Banking
Job role:
Administration

Education

Hassan 2 University

June 2023

June 2023

Diploma, علوم الاقتصاد

Morocco

Lycée

July 2014

July 2014

High school or equivalent, علوم

Morocco

المركز الدولي للتكوين البنكي International Center for training bank

June 2011

June 2011

Diploma, تقني مساعد في الإدارة والمحاسبة Technical assistant in the administration and accounting

Morocco

كنت اتعلم بدوام جزئي وكان لدينا دورتين في السنة حصلت على معدلات جيدة في الإعلاميات والمحاسبة التحليلية وعموما حصلت على معدلات عامة بتقدير جيد جداً i was learn in a part-time and we had two sessions in the year I got good rates in the IT, accounting, analytical and generally got the rates generally very good grade

Skills

Administration
Expert
Administration
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Accounting
Expert
Accounting
Expert
Administrative Support
Expert
Administrative Support
Expert
Team Management
Expert
Team Management
Expert
Accounting
Expert
Accounting
Expert
الإعلاميات/Informatique
Expert
الإعلاميات/Informatique
Expert
Audit
Expert
Audit
Expert
analytical accounting
Expert
analytical accounting
Expert
Windows xp
Expert
Windows xp
Expert
Microsoft office 2007
Expert
Microsoft office 2007
Expert
Team Management
Expert
Team Management
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Administration
Expert
Administration
Expert
Administrative Support
Expert
Administrative Support
Expert

Languages

Arabic

Expert

French

Expert

English

Expert

Memberships

Youth club

Member for Drawing

January 2002

Training and Certifications

Certifications
Call centre Certificate
Apr 2012

Hobbies and interests

drawing , sports, reading , writing