Specialist
Total years of experience :17 years, 9 Months
● Ensuring that the website delivers a great customer experience.
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
● Ensuring that the website delivers a great customer experience.
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
Ecommerce Specialist - Freelance project - topwatches4u.com
● Revamp online stores.
Handling Ticketing System - Freelance Project - ShopGo
● Resolving Merchants’ tickets within the SLA.
● Monitor open issues to ensure business expectations are met.
Own the process of launching the online store
● Own overall relationship with clients, which include: increasing adoption, ensuring retention,
and satisfaction.
● Identify renewal risk and collaborate with internal teams to remediate and ensure a successful
renewal
● Enable active relationships with customers throughout their subscription lifetime, by working
closely with other stakeholders (e.g., Sales, Marketing, Customer Support).
● Work to identify and/or develop upsell opportunities and close them.
● Influence future lifetime value (LTV) through higher product adoption, customer satisfaction,
and overall account health
● Manage account escalations through priority email.
● Reduce churn rates.
● Hire and train new team members.
● Set the KPIs for team members.
● Provide timely feedback to the company regarding service issues, bug issues or customer
concerns
● Coordinate end-to-end procurement activities from order management to HW delivery.
● Providing B2B procurement and other logistic processes to the required orders.
● Tracking of HW delivery, staging, on-site installation, resources utilization and provide reporting.
● Support large scale planned deployments.
● Provide end-to-end solutions for large deployments.
● Inventory Management and HW reconciliation.
● Single point of contact for Customers in the region through service delivery managers and
project managers.
● Monitor the service event through completion for compliance.
● Work with escalated customers and recommend actions in post incident reviews. Provide
monitoring and reporting service of cases in the project.
Software Quality Control - Integrated Standard Solutions (ISS)
● Review product design documentation to ensure that requirements stated are correct.
● Report the bug and suggest solutions.
● Execute test plans and create test reports to describe program evaluation, testing, and
correction.
courses: Technology
