Farha Nousheen Nousheen

As an SharePoint Administrator, my role primarily involves managing and optimizing the SharePoint environment, ensuring efficient information management and fostering collaboration. My role includes customizing SharePoint solutions to meet specific organizational needs, tailoring the platform for enhanced effectiveness..

• Create and manage SharePoint sites, subsites, lists, libraries, and pages. Customize site templates, navigation, and permissions according to business requirements.
• Create and run PowerShell scripts for templates, sites and reports.
• Manage user accounts and permissions within SharePoint. Assign permissions to users and groups based on their roles and responsibilities. Ensure proper access controls are in place to protect sensitive information.
• Establish content management policies and guidelines. Organize and structure content in SharePoint, ensuring proper versioning, metadata, and document libraries. Train users on content management best practices.
• Implement security measures to protect SharePoint resources. Define and enforce access controls, and permissions, monitor and audit SharePoint sites for compliance with organizational and regulatory requirements.
• Collaborate with IT teams in integration of other enterprise systems into SharePoint Online.
• Worked closely with teammates with new structure and talk to different stakeholders explaining on the new information repository based on cloud.
• Performed migration of huge data from different sources like on-premises file servers to SharePoint Online.
• Monitor SharePoint performance and troubleshoot issues. Also, optimize SharePoint to enhance user experience.
• Configure and manage SharePoint collaboration features such as document check-in/check-out, versioning, and workflows. Customize and automate business processes using PnP PowerShell.
• Generated reports using PowerShell scripts as well as other 3rd party tools like TreeSize.
• Provide user training and support for SharePoint. Create documentation, user guides, tutorials, and FAQs to assist users in utilizing SharePoint features effectively.
• Respond to user inquiries and troubleshoot issues.
• Well-versed with Records management and compliance aspect of the business.
• Stay updated with the latest SharePoint features, updates, and best practices. Evaluate and recommend new functionalities or tools to improve SharePoint usage and support organizational goals.

Skilled in user support, site collection administration, content management, and workflow design. Proven track record of delivering high-quality solutions to meet business needs.
• Responded to helpdesk tickets and calls from end-users, providing technical support and troubleshooting for various software and hardware issues
• Maintained and managed user accounts and permissions on AD, Microsoft 365 admin and Exchange 2016 admin
• Installed, configured and maintained end-user hardware, including laptops, desktops, and peripherals
• Provided remote desktop support for off-site employees
• Documented and updated standard operating procedures and user manuals
• Assisted on pushed packages through SCCM.
• Assisted in records management using Content Manager 9.
• Worked with Information Analyst and assisted in posting on Intranet and how it uses CM9 for records retrieval.
• Created knowledge articles and assisted in creating confluence articles which pretty much uses Smartsheet which is close to SharePoint behaviour.
• Monitored Microsoft 2016 environment during the upgrade. Created PowerShell scripts during migration for manual changes.
• Assisted in creating intranet SOH pages consisting of multiple site collections, web applications, and content databases

• Provided technical assistance to requests in person, via phone and remotely on following technologies: Windows based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android), Microsoft Office.
• Installed and maintained Windows and desktop software, service packs, patches and anti- virus updates for NSW paramedics.
• Managed assets and deployed desktop images to end users
• Successfully administered user accounts, mailboxes on exchange directory and security.
• Logged incidents and service requests in Service Now and CA Service Desk Manager 14. 1
• Created knowledge articles and published in Service Now and CA SDM.
• Executed shell scripts to automatically create the accounts and maintained user accounts and security via Active Directory
• Handled remote desktop support via Citrix application-VNC, UltraVNC, Remote Desktop Connection
• Used QlikView in sorting tickets and get the aged cases fixed first.
• Well versed with processing email requests and forms with priority as required.
• Triage the issue and handled escalations to appropriate departments
• Expertise in resolving outlook issues, networked printers, USB printers and configured printers from Print Server.
• Handled browser issues with IE, Google Chrome, Mozilla Firefox.
• Provided support to iPhone and Android phones to setup exchange server and setup Mobile Device Management with AirWatch
• Handled escalations as an Operational Analyst, talked to escalation point of contact from different support groups and accordingly notify the whole service desk about it.
• Performed quality monitoring by listening to calls and checking the tickets.
• Continually updated personal knowledge of computing hardware operating systems and software.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware internally.
• Respond to queries either in person or over the phone.
• Logged incidents and service requests in Remedy.
• Handled remote desktop support via remote desktop connection.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continues to occur.