فرحان بيجابوري

Server Support Engineer/ Technical Support Engineer في Orange Business Services - India

• الهند - نافي مومباي
• مايو 2022 إلى ديسمبر 2023

Results-drive n Serv er Engine er wi th experti se in proactiv e maintenanc e an d administratio n of
Windows servers at Orange Business. Specialized in optimizing performance, reducing downtime, and
managing resources using VMware vCenter & vSphere. Azure Fundamentals certified, adaptable, and
eager to learn new technologies. Proven track record in incident resolution, patch deployment, and
Acti ve Directo ry managemen t. Seeki ng challeng es an d opportuniti es in serv er administration,
virtualization, and networking to contribute to dynamic teams and organizational success.

Implemented necessary measures in response to elevated CPU, memory, and disk utilization on the servers.
Daily Health Checks & Prepared server reports and shared them with the customer.
Working on Oceane & ServiceNow Ticketing tool for raising Incident, Change, Tasks creation for Providing Customer Support as per
agreed SLA.
Working on SolarWinds NCM/NPM for Network devices management.
Hands on experience on VMware vCenter & vSphere.
Working on McAfee e Policy Orchestrator & Symantec Enpoint Protection Manager for Server AV Monitoring.
Managed user passwords in Active Directory, including creation, deletion, and resetting.
Analyzing server logs to identify the root cause in the event viewer in the event of any unscheduled server reboots.
Capturing a VM snapshot prior to any significant scheduled activity within the VMWare environment.
Working for Projects: KONE, IntlSOS, Hapag Llyod, Mars, Rolex, BASF, Indorama, RioTinto, Huawei IPCC, AkZoNobel, JDE, BAT.