Telecom services development
stc
Total years of experience :27 years, 7 Months
1- Setting up the pricing & rate plan for different telecom services
2- Setting promotion and discount related to telecom services.
3- Setting up new services parameters on billing and provisioning system
4- Reprocessing the rejected calls and bill them against customer.
5- Generate reports that support high management decision
6- Performing gap analysis for new telecom services.
7- Raise new system modification request on different telecom system to meet new service requirement.
8- Create user guide and train subscriber office team how to use new telecom services
Define the list of new functions/Faults that ready for production installation.
Conduct AS400 software quality standard and check list.
Communicate quality violation in AS400 software to developer to fix and repair this violation.
Communicate software installation procedure and software package with operation for production installation.
Communicate the installed functions/faults to the customer
1- Analyzing, developing, testing and implementing Telecom customer requirements (for new customer requests or issues in the current software) in different telecom area Billing, customer care & provisioning on As400 platform.
2- Addressing, Analyze and investigation of the Billing & customer care Business issues.
3- Implementation of new telecom services in ICMS.
4- Coordinating ICMS/Interface issues
1- Create a comparison study between different software and select software that fit Saudi telecom requirement (visibility study).
Managing a group of functional consultants and developers to implement this project.
2- Participate in developing project plan, project schedule.
3- Participate in developing project risk.
4- Participate in project implementation.
5- Contact point between Saudi Telecom and Seagull (Jwalk supplier) to report STC issues and implement Seagull software enhancement in STC side
6- Deploying Jwalk software and migrated ICMS screens to service provider offices over kingdom wide
7- Train the Jwalk’s staff, handover jwalk system to them and close the project.
1- Member of a team that successfully Converted all ICMS (Telecom billing, customer care, provisioning) user interface screens form English to Arabic and from text mode to graphical mode.
2- Covert ICMS calendar form Gregorian date to Hijrian date.
3- Reformat ICMS customer name and address according Arabic roles.
4- Analyzing, developing, testing and implementing insurance business requirements
1- Collect customer requirements by meeting customer in different department, document customer meeting and collect all application and forms used inside the ministry.
2- Extract all data form ministry forms, application and documents.
3- Organize these data in table (using Microsoft Excel & work) without redundancy
1- Analyzing, developing, testing and implementing as400 software that estimate number of students in future year based on statistical data.
2- Analyzing, developing, testing and implementing as400 software that estimate number of new schools in the future based on the estimated number of students in specific district in Egypt
3- Extract reports that support the upper management decisions
4- Analyzing and developing financial customer requirements.
5-Analyzing and developing Payroll customer requirements
Certification Stauts: PMP No.:472540 Earned:23 Jun 2007 Member Ship Status PMI ID No.:858473 Member Since:25 Dec 2006 Expires:31 Dec 2008 Membership Type:Individual
M.Sc. Master degree in Computer science 2000, Artificial intelligent, The master title: “Application of genetic algorithm in recognition