Business Intelligence Analyst - Manager
Aljazira Takaful Taawuni
Total years of experience :6 years, 1 Months
- Managing the Implementation and integration of Microsoft Power BI project by designing schemes for the data workflow to consolidating several core systems data and variety of data sources from various channels into one data-driven management platform as a Project Manager with a team of several internal and external members from inception through closing to achieve a data governance framework.
- Working with team members to identify data requirements and satisfy Business Intelligence (BI) needs.
- Creating, modifying, and maintaining reports, dashboards, visualizations, and other BI tools to support business decision-making.
- Writing documentation for BI tools produced and provide user support as necessary.
- Performing ad-hoc queries and reporting from cargo and other databases.
- Collaborate with Commercial staff and IT on streamlining and automating data-related intra-departmental business processes.
- Handling the procurement process and vendors management of the IT department in the organization.
- Providing comprehensive professional application support for both Eskadenia, Penta Aetins, MS SQL, and Incorta softwares when necessary.
- Providing comprehensive IT consulting support to the whole organization when necessary.
1. Providing software application support for the core systems "Eskadenia" under the supervision of the Application Development team and the IT Consultant. 2. Performing analyses on software application functionality and suggesting improvements. 3. Consulting with the software development team, internal users, and clients to improve application performance. 4. Linking policies and claims based on personal identification as some times the system doesn't link it well. 5. As an App Support, I ensured that operational processes in a business is running smoothly and enables users to conduct their business
1. Building and maintain business relationships with clients by providing prompt and accurate services to promote customer loyalty.
2. Developing and utilizing a broad understanding of spare parts for construction tools.
3. Contacting the corporate and SME clients regarding the AMS quotations.
4. Analyzing the AMS day to day data to determine the performance of productivity.
5. Building weekly/monthly/quarterly and annual reports to the management regarding the AMS team’s performance and production to measure the KPI’s.
1. - Monitoring service levels and troubleshooting customer service issues as needed.
2. - Inbound/Outbound calls and emails to clients in order to get their complaints resolved and concerns answered.
3. - Training new joiners by applying the policies and procedures required for the Customer Care department.
