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Faroza Shaikh, SECRETARY

Faroza Shaikh

SECRETARY·Yellow Sea General Trading,

Kuwait

Bachelor's degree, Computer Application

Work experience

Total years of experience: 11 years, 5 months

SECRETARY

December 2025 - Present

Yellow Sea General Trading,

Sharq, Kuwait

December 2025 - Present

• Assist in maintaining accurate shipment documentation and coordinating with logistics
partners to support timely delivery of goods.
• Maintain records of vehicle registrations, transport permits, and driver certifications.
• Coordinate with trucking companies, shipping lines, and couriers regarding pickup and
delivery schedules.
• Serve as the primary point of contact for drivers regarding documentation and delivery
coordination.
Company industry:
Trading & Commodity Trading

SECRETARY

December 2024 - December 2025

Dana Bint Al Khaleej Salon,

Al Farawaniyah, Kuwait

December 2024 - December 2025

• Managed high-volume inquiries and coordinated complex scheduling to maximize daily
productivity.
• Provided premium front-of-house service, ensuring a seamless and luxury experience for
every visitor.
• Maintained strict hygiene and aesthetic standards of the facility to ensure a professional
and inviting atmosphere.
Company industry:
Perfume & Cosmetics

Project Coordinator

August 2015 - July 2024

Vodafone - India

Pune, India

August 2015 - July 2024

I am currently residing in Kuwait, current designation as a secretary with Transferrable Visa.
Company industry:
Telecommunications
Job role:
Information Technology

PROJECT COORDINATOR (ASSISTANT MANAGER)

July 2021 - June 2024

Vodafone (VOIS),

Pune, India

July 2021 - June 2024

• Project Delivery: Managed end-to-end delivery for private sector corporate clients,
focusing on VIP and SMB service quality.
• System Transformation: Served as a key user for the BINGO Project, demonstrating
and optimizing the order journey within the HALO system.
• Executive Reporting: Handled high-volume technical reporting, including review decks,
allocation summaries, and senior-level email acknowledgments.
Company industry:
Telecommunications

SENIOR OPERATIONS EXECUTIVE

August 2015 - June 2021

Vodafone (VOIS),

Pune, India

August 2015 - June 2021

• Service Coordination: Managed order management and restructuring for a point-of
contact team handling customer migrations.
• Team Leadership: Provided back-office support and led team discussions on sales
activities and business processing in the absence of the Team Leader.
Company industry:
Telecommunications

customer care executive

October 2014 - July 2015

Mphasis

Pune, India

October 2014 - July 2015

Worked as a Customer care executive for Idea postpaid. Handled calls from Delhi / Haryana circle.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER CARE EXECUTIVE

October 2014 - July 2015

Mphasis Pvt Ltd,

Pune, India

October 2014 - July 2015

• Developed client-focused solutions for complex service issues while conducting
satisfaction surveys to drive process improvements.
Company industry:
IT Services

Education

Abeda Inamdar Senior University

June 2013

June 2013

Bachelor's degree, Computer Application

India

Savitribai Phule Pune University

April 2013

April 2013

Bachelor's degree, Computer Application

India

JAVA C++ Ecommerce Basic Accounting

Deccan Institute

October 2009

October 2009

Diploma, Arts And Information Technology

India

Skills

Leadership

Expert

Focus On Results

Expert

Analytical Approach

Expert

Communications

Expert

Critical Thinking

Expert

Microsoft Office

Intermediate

Project Management

Intermediate

Customer Service

Intermediate

Management

Intermediate

Operation

Intermediate

operations

Intermediate

Call Center

Expert

Customer Care

Expert

Administration

Beginner

Business Development

Beginner

Team Management

Beginner

Data Entry

Beginner

Preparation

Beginner

Microsoft Excel

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BUSINESS OPERATIONS

Intermediate

COORDINATING

Intermediate

AUDIT REPORT PREPARATION

Intermediate

DOCUMENT PROCESSING

Intermediate

PROJECT COORDINATION

Intermediate

SHIPMENT COORDINATION

Intermediate

STAKEHOLDER COMMUNICATIONS

Intermediate

TELECOMMUNICATIONS

Intermediate

Social profiles

Languages

English

Expert

Hindi

Expert

Arabic

Beginner

Training and Certifications

Training
Project Management
Udemy

Hobbies and interests

Reading

I am an avid reader. I prefer reading self development books. My favourite book is IKIGAI.