Operations, Digitalization & Process Improvement
American University of Sharjah
Total years of experience :31 years, 7 Months
American University of Sharjah (AUS) - AUS is recognized by respected rankings agencies worldwide for achievements across many categories and in many fields. AUS is among the top 200 universities globally and number one in the U.A.E. for according to QS World University.
Responsibilities:
• Align business strategy and requirements to ensure that the IT infrastructure meets the agreed non-functional IT requirements such as scalability, availability, reliability, cybersecurity risks, and performance.
• Identify and implement best practices in data acquisition, data architecture, process improvement, and automation (operational effectiveness).
• Responsible for the SLA & lifecycle management of all applications and services within the IT Infrastructure area to increase internal efficiency and reduce cost (digitalization and automation).
• Improve product quality within the various departments and other business areas by advocating and suggesting innovative solutions and new architectures.
• Contribute significantly to the projects' success, efficient utilization of the resources, and help the university achieve strategic objectives.
• Lead and control functional performance, measuring, improving, and automating processes across operations.
• Continuously identifies areas of cost optimization/rationalization through prudent technology spending and innovative technology standardization efforts.
• Manage and implement change initiatives and process improvement projects to improve overall operational performance according to the organization's strategic goals.
• Develop departmental plans, SOPs, KPIs, KPI dashboards, Balanced Scorecards, and SLA follow-up related to the service (internal and suppliers).
Responsible for providing management reports, establishing guidelines, and a governance framework.
Responsibilities
• Established Project Governance Structure.
• Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Managed project execution to ensure adherence to budget, schedule, and scope.
• Prioritized Projects as per Strategic Business Objectives.
• Assigned duties, responsibilities, and spans of authority to project personnel.
• Identified, reviewed, and selected vendors or consultants to meet project needs.
• Forecasted and enabled resource capacity planning.
• Negotiated with project stakeholders or suppliers to obtain resources or materials.
• Performed risk assessments to develop response strategies.
• Conducted long-range planning, developed & oversaw the implementation of multi-year IT strategic plans with supporting business cases detailing investment requirements.
Responsible for managing and maintaining the network, as well as network performance monitoring.
Responsibilities
• Designed, installed, configured, and operated equipment, including network & telecommunication hardware, software, servers, and server operating systems.
• Developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software.
• Developed and recommended network security measures, such as firewalls, network security audits, and automated security probes.
• Developed disaster recovery plans.
• Prepared detailed network specifications, including diagrams, charts, equipment configurations, and recommended technologies.
• Monitored and analyzed network performance and data input/output reports to detect problems.
• Identified inefficient use of computer resources and performed capacity planning.
• Communicated with system users to ensure accounts are set up properly, and to diagnose and solve operational problems.
• Communicated with vendors to gather information about products, alerted them to future needs, resolved problems, and addressed system maintenance issues.
• Supervised engineers and other staff in the design and implementation team.
Identified the latest IT products; conducted market research; generated product requirements; determined specifications, pricing, and time-integrated plans for product introduction across UAE, Saudi Arabia, and Oman.
Responsibilities
• Brought new products to the market by analysing proposed product requirements and product development programs.
• Prepared return-on-investment analyses and established time schedules with engineering and manufacturing companies in Dubai Jebel Ali Free Zone.
• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Introduced and marketed new products by developing time-integrated plans with sales, advertising, and production.
• Determined product pricing by utilizing market research data in Saudi Arabia & Oman; reviewed production and sales costs; anticipated volume; costing special and customized orders.
Responsible for managing resource forecast, project development, implementation & delivery of all systems & services to an employee base of 800 living on oil platform (offshore) and 1200 onshore.
Responsibilities
• Led a sizeable multi-discipline project team to analyse, design, test, and implement a powerful ERP financial & Human Resource Management system for Troll Oseberg Gas Injection (TOGI) offshore oil platform.
• Responsible for project expenditures, project development, implementation & delivery of all systems & services.
• Negotiated contracts and established relationships with external IT consultancies and vendors.
• Led the project implementation of a robust Disaster Recovery Infrastructure.
• Maintained and controlled the IT budget, ensuring that the work is on strategy, on time, and within budget.
• Acted as a focal point of contact for West Europe Shared Services for all business & technical issues related to SUBSA Commands Center and provided real-time analytics & reporting.
Diploma in Engineering Business Administration: Business Administration Management of Technology
Diploma in Marketing & Management: Upstream & Downstream Market
Computer Science