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Farwa Aftab, Customer Service & Rental Coordinator

Farwa Aftab

Customer Service & Rental Coordinator·Ezy Track Car Rental

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 8 years, 4 months

Customer Service & Rental Coordinator

January 2025 - Present

Ezy Track Car Rental

Dubai, United Arab Emirates

January 2025 - Present

• Managed vehicle bookings, rental agreements, and customer documentation.
• Handled customer inquiries via phone, email, and walk-in clients.
• Coordinated vehicle delivery and return inspections.
• Maintained rental records, payment tracking, and contract renewals.
• Resolved customer complaints and ensured high satisfaction levels.
• Supported administrative tasks including reporting and data entry.
Company industry:
Administration Support Services

Customer Support and HR Executive

June 2023 - August 2025

Language Services UK Limited

Islamabad, Pakistan

June 2023 - August 2025

Provided multilingual customer support via email, phone, and chat.

Managed recruitment: job postings, screening, and interview coordination.

Maintained HR documentation and employee records; assisted onboarding.

Coordinated training sessions and liaised between clients and interpreters.

Ensured timely resolution of queries and scheduled services across time zones.
Company industry:
Other Business Support Services
Job role:
Management

Customer Support & HR Executive

January 2023 - January 2025

Language Services UK

Islamabad, Pakistan

January 2023 - January 2025

• Provided multilingual customer support to international clients via email, phone, and live chat.
• Supported end-to-end recruitment processes including job postings, CV screening, and
interview coordination.
• Maintained employee records, HR documentation, and confidential personnel files.
• Assisted with onboarding new hires and coordinated training sessions.
• Ensured timely resolution of client queries and complaints.
Company industry:
Other Business Support Services
Job role:
Information Technology

Customer Service Agent

April 2021 - June 2023

Serene Airline

Islamabad, Pakistan

April 2021 - June 2023

Managed check-in counters, boarding passes, and travel document verification.

Assisted passengers with flight changes, upgrades, and luggage concerns.

Coordinated with airport security and ground staff for compliance.

Provided special assistance for passengers with reduced mobility.

Resolved real-time travel queries and complaints efficiently.
Company industry:
Aviation Support Services
Job role:
Support Services

Customer Service Agent

January 2021 - January 2023

Serene Air

Islamabad, Pakistan

January 2021 - January 2023

• Managed passenger check-in counters and travel documentation verification.
• Assisted passengers with flight changes, baggage issues, and special requests.
• Delivered excellent customer service in high-pressure airport environments.
• Coordinated with airport security and operations teams.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Care And HR Officer

March 2018 - March 2021

ATI Technologies

Islamabad, Pakistan

March 2018 - March 2021

Conducted end-to-end recruitment: job postings, resume screening, interviews, and offer letters.

Maintained attendance records, payroll data, and HRMIS system updates accurately.

Organized onboarding processes, training sessions, and employee engagement activities.

Addressed employee grievances, ensured compliance with company policies and labor laws.

Handled internal and client-facing customer service requests efficiently.

Provided support in resolving client queries, managing complaints, and maintaining high satisfaction.

Assisted in office administration and coordination between departments.

Prepared reports, performance evaluations, and supported audits.
Company industry:
IT Services
Job role:
Human Resources and Recruitment

Education

University Of Central Punjab

April 2018

April 2018

Bachelor's degree, Business Administration And Commerce

Pakistan

University of Central Punjab

January 2018

January 2018

Bachelor's degree, Accounting

Pakistan

Skills

Quick Learning
Expert
Quick Learning
Expert
Multitasking
Expert
Multitasking
Expert
Typing Skills
Expert
Typing Skills
Expert
Communications
Expert
Communications
Expert
Management
Expert
Management
Expert
Office Work
Expert
Office Work
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Management
Expert
Management
Expert
Office Administration
Expert
Office Administration
Expert
Administration
Expert
Administration
Expert
Office Management
Expert
Office Management
Expert
Marketing
Expert
Marketing
Expert
Mail
Expert
Mail
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Accounting
Expert
Accounting
Expert
Reconciliation
Intermediate
Reconciliation
Intermediate
Customer Service
Expert
Customer Service
Expert
Teamwork
Expert
Teamwork
Expert
Employee Relations
Expert
Employee Relations
Expert
Human Resources
Intermediate
Human Resources
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Typing
Expert
Typing
Expert
Teamwork, communication, command of MS Word Excel, management, quick learner, multi-tasking.
Expert
Teamwork, communication, command of MS Word Excel, management, quick learner, multi-tasking.
Expert
Receptionist
Expert
Receptionist
Expert
Secretarial
Expert
Secretarial
Expert
Front Office
Expert
Front Office
Expert
Data Entry
Expert
Data Entry
Expert
Project Management
Expert
Project Management
Expert
Payroll
Intermediate
Payroll
Intermediate
Preparation
Expert
Preparation
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Training
Expert
Training
Expert
Customer Care
Expert
Customer Care
Expert
Call Center
Expert
Call Center
Expert
Sales
Intermediate
Sales
Intermediate
Administrative
Expert
Administrative
Expert
Performance Management
Expert
Performance Management
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Team Management
Expert
Team Management
Expert
Business Development
Expert
Business Development
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEASE CONTRACTS
Intermediate
LEASE CONTRACTS
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
Quick Learning
Expert
Quick Learning
Expert
Multitasking
Expert
Multitasking
Expert
Typing Skills
Expert
Typing Skills
Expert
Communications
Expert
Communications
Expert

Languages

Urdu

Native Speaker

English

Expert

Pushto

Native Speaker

Hobbies and interests

Reading books, searching about different things, travelling.