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Fasil VT, Operations Manager

Fasil VT

Operations Manager·CHOCOMELT

United Arab Emirates

Bachelor's degree, BSc Catering Science & Hotel Management,

Work experience

Total years of experience: 17 years, 6 months

Operations Manager

November 2018 - Present

CHOCOMELT

Dubai, United Arab Emirates

November 2018 - Present

* Handling the full country operations (Including all the branches, Catering, Events, Cloud Kitchen, Central Kitchen, and Central Store) Report directly to the CEO

* Assist the CEO in coordinating company initiatives and business plans, and perform operationally focused financial analysis and intelligence gathering to support strategic and business development initiatives.

* Planning the brand expansion and business development.

* Managing the new project openings, layouts, Fit-out, and Kitchen-Bar equipment layouts.

* Responsible for full pre-opening setups (Business Plans, Pre-operations setups, Budgets and Recruitment)

* Reviewing P& L analysis and controlling the cost.

* Team management and overseeing more than 150 employees in UAE and heading another 2 countries

* Managing marketing activities with agencies like social media marketing, influencer marketing and events.

* Meets restaurant financial objectives by developing financing; establishing relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average revenue

* Maintains operations by following policies and standard operating procedures, implementing production, productivity, quality, and customer-service standards; determining and implementing system improvements.

* Controls purchases and inventory by meeting with Finance Team; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports,

* Conduct budget reviews and report cost plans to upper management.

* Maintains Customers satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements. Responsible for the presentation of all products.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurants Operations Manager

June 2016 - October 2018

Kaafe Chocolatier Global LLC

Doha, Qatar

June 2016 - October 2018

* Managing the full Restaurant, Lounge, Kiosk and Outdoor catering & Report directly to Managing Director.

* Managing multi-units: responsible for area store operations as needed.

* Managing all restaurant Pre-opening setups, Project planning, MEP Plans, Fit out and grand Opening.

* Overseeing project and service delivery, determining needs, controlling costs and analyzing areas for improvement.

* Responsible for Restaurant branding and Franchise business.

* Creating Franchise Operational Manual, SOP Planning & incorporating SOPs as per the needs & requirements of every individual project.

* Innovative Menu Planning & Cost Reduction / Waste Management

* Vendor Management & Negotiation

* Menu engineering, Menu Costing and Pricing.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

December 2013 - January 2016

FAUCHON PARIS

Muscat, Oman

December 2013 - January 2016

* Manage the entire Restaurant operations including retail & outside catering and report directly to General Manager

* Taking responsibility for the business performance of the outlet; Analyzing and planning restaurant, retail sales levels and profitability.

* Submitting P&L to top management & preparing reports at the end of the Day/Month, including staff control, food control and sales.

* Handling guest complaints and feedbacks.

* Organizing the sales & marketing activities, such as promotional events, discount schemes & monthly promotions.

* Creating and executing plans for department sales, profit and staff development.

* Setting budgets and/or agreeing them with senior management.

* Planning and coordinating menus with chef.

* Take control of Menu engineering, Menu costing, Supplier price negations, Budgeting and Inventory

* Micros Menu Installation, Employee Cards, Adding Keys and generating revenue centre.

* Maintaining high standards of quality of service, Cost control, hygiene, health and safety

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant Manager

September 2012 - December 2013

Retaj Al Rayan Hotel

Qatar

September 2012 - December 2013

* Oversee and manage the daily operation and report directly to the F & B Manager.

* Assist F&B Manager in day-to-day operations and carrying out responsibilities in absence of him.

* Familiar with set financial and operational targets. Co - responsible of achievement of set targets.

* Responsible for the Administrative tasks of the restaurant, example. (Attendance Report, Performance Report, Log Book, Payroll, etc.

* Responsible for developing training plans as well as on-the-job coaching in accordance with Company guidelines, and in conducting and implementing the staff.

* Conduct daily briefings and monthly meetings of the department's supervisors and administrative associates.

* Maintain a high profile in guest contact, public relation and sales activities, attention even to the slightest guest comment, and act and report accordingly.

Company industry:
Hospitality & Accomodation
Job role:
Management

Food and Beverage Supervisor

November 2010 - August 2012

Safir Hotel and Residence

Al Fintas, Kuwait

November 2010 - August 2012

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant Captain

August 2009 - September 2010

One & Only Royal Mirage Hotel

Dubai, United Arab Emirates

August 2009 - September 2010

Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Food Service Agent

May 2008 - May 2009

Angsana Oasis Resort and Spa

Bangarmau, India

May 2008 - May 2009

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

RVS College Bharathiar University

April 2008

April 2008

Bachelor's degree, BSc Catering Science & Hotel Management,

India

Bharathiar University

April 2008

April 2008

Bachelor's degree, Soft Skill Development

India

Kerala State Board

March 2005

March 2005

High school or equivalent, Arts And Humanities

India

Kerala State Board

March 2003

March 2003

High school or equivalent, High School

India

Skills

Training and Development
Expert
Training and Development
Expert
Managing Budget
Expert
Managing Budget
Expert
Profitability
Expert
Profitability
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Brand Development
Expert
Brand Development
Expert
Costing, Negotiation, Procurement, Waste Management
Expert
Costing, Negotiation, Procurement, Waste Management
Expert
Project Management, Pre-Opening Setups, Business Plans,
Expert
Project Management, Pre-Opening Setups, Business Plans,
Expert
Vendor Management, Supplier Negations ,Inventory Management, Cost Controlling
Expert
Vendor Management, Supplier Negations ,Inventory Management, Cost Controlling
Expert
Operations Management, Crisis Management
Expert
Operations Management, Crisis Management
Expert
Project Layout ,Kitchen Layout , Bar Layouts , Project Planning
Expert
Project Layout ,Kitchen Layout , Bar Layouts , Project Planning
Expert
Menu Development ,Menu Engineering , Recipe Costing ,Pricing ,
Expert
Menu Development ,Menu Engineering , Recipe Costing ,Pricing ,
Expert
P & L , Budgeting , Business Plans , Revenue Analysis
Expert
P & L , Budgeting , Business Plans , Revenue Analysis
Expert
Training and Development
Expert
Training and Development
Expert
Managing Budget
Expert
Managing Budget
Expert
Profitability
Expert
Profitability
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert

Languages

Tamil

Expert

Hindi

Expert

Arabic

Expert

English

Expert

Malayalam

Expert

Training and Certifications

Certifications
Guest Service Program
HACCP Certificate Program
Food Hygiene

Hobbies and interests

Traveling