Customer service executive assistant
Zulekha hospital
Total years of experience :16 years, 4 Months
CRE assistant
Receives calls and answers queries of patients & arrange appotiments
Give accurate and correct information about required inquiry
Maintains customer’s relationship ( CRE ).
Explain products ( medicines ) and services ( treatments ) to patients.
Attempts to provide immediate solution & treatment doctor.
Learn and develop an institutional knowledge of products and services being offered.
Perform any other responsibilities relating to booking patients.
Managing requred inquires.
Help to manage workload, organise time by providing administrative support
Receiving calls & enquiries when required
Give accurate and correct information about shipments
Maintains customer’s satisfaction
Attempts to provide immediate solutions.
Learn and develop an institutional knowledge of products and services being offered.
* A Marketing Manager (main position) & assist in Reception area
- Manage all Marketing service (through internet)
- Set up and allocate rollout communications to update the program, enhance products, and guide the programs on marketing and tools of sales. Keep flowchart of marketing plans
- Select products and accessories to be displayed for special production shows
- Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services.
- Follow up Patients satisfaction
_ Assist Daily Calls
_ Arrange Appointments
_ Arrange for the participate Events
- Help the managers in work duties (meetings, calls, requirements, reports... etc).
- To interact with the clients in the company and understand their needs to improve the quality of the product.
- To contribute in the decision-making with the manager to take the final decisions.
- To handle customer queries and complaints themselves in case the manager is not available at that time.
- To interact with junior level employees and get the work done from them by giving tips, suggestions and recommendations as told by the manager.
- Working as a link between the staff employees and the manager.