Fathi   Rabah, Branches Operation Manager

Fathi Rabah

Branches Operation Manager

Tmreya

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, خدمة العملاء والمطاعم
Experience
20 years, 3 Months

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Work Experience

Total years of experience :20 years, 3 Months

Branches Operation Manager at Tmreya
  • Saudi Arabia - Dammam
  • My current job since June 2017

 Ensuring that the labor standards and the standards of quality required in all branches
 Hiring, supervising, scheduling, training, evaluating and motivating staff.
 The full supervision of the management of branches with regarding to financial / administrative and sales.
 Follow daily sales with salespeople section and check to reach the goals set for each of them.
 Help achieve sales plan and objectives of the branches through the support of "direct" and "moral" to accompany the delegates for some customers, as well as training and encouragement.
 Full knowledge of all administrative matters relating to the branches and ensure the availability of all possibilities to accomplish the target realization.
 Control daily branches expenses and make sure they do not exceed the budget.
 Ensure that all avenues of safety and insurance warehouses and housing and monitor the work of health and hygiene rule.
 Provide a detailed monthly report on the achievements of branches
 Provide weekly accurate report for competitors' prices.
 Inventory control and coordination with procurement management, marketing management and warehouse management stock compensation on an ongoing basis to ensure the goods are always appropriately for sales.
 Follow closely the case of coordination and stores cleaner and get rid of the damaged goods or different signs and stagnant and activate the cleaning work in a timely manner.
 Develop and confirm the growth of existing customers and create new channels for sale to open new areas and add new customers outside the city.
 Follow-up collection on time and agreed solves collection problems first hand.
 Rapid intervention to solve the problems of customer on professional ways that confirm full support to them to get full satisfaction

General Restaurant Manager at Gourmetgulf
  • Saudi Arabia - Riyadh
  • December 2015 to June 2017

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Operation Manager-Showrooms at KSA
  • Saudi Arabia - Riyadh
  • April 2011 to December 2015

 Ensuring that the labor standards and the standards of quality required in all branches
 Hiring, supervising, scheduling, training, evaluating and motivating staff.
 The full supervision of the management of branches with regarding to financial / administrative and sales.
 Follow daily sales with salespeople section and check to reach the goals set for each of them.
 Help achieve sales plan and objectives of the branches through the support of "direct" and "moral" to accompany the delegates for some customers, as well as training and encouragement.
 Full knowledge of all administrative matters relating to the branches and ensure the availability of all possibilities to accomplish the target realization.
 Control daily branches expenses and make sure they do not exceed the budget.
 Ensure that all avenues of safety and insurance warehouses and housing and monitor the work of health and hygiene rule.
 Provide a detailed monthly report on the achievements of branches
 Provide weekly accurate report for competitors' prices.
 Inventory control and coordination with procurement management, marketing management and warehouse management stock compensation on an ongoing basis to ensure the goods are always appropriately for sales.
 Follow closely the case of coordination and stores cleaner and get rid of the damaged goods or different signs and stagnant and activate the cleaning work in a timely manner.
 Develop and confirm the growth of existing customers and create new channels for sale to open new areas and add new customers outside the city.
 Follow-up collection on time and agreed solves collection problems first hand.
 Rapid intervention to solve the problems of customer on professional ways that confirm full support to them to get full satisfaction

Assistant F&B Manager at Rotana Hotel
  • United Arab Emirates - Abu Dhabi
  • December 2009 to December 2010

 Involved in the following function: planning, costing, delegation, evaluation, organising, discipline, setting target, counselling, standards, appraisals, training, human relation, communication and coordination
 Assist the F&B Manager to achieve the department goals
 Represents the outlets in the daily F&B meetings and in other meeting if required.
 Maintains employees’ attendance records, changes of status and evaluates staff periodically
 Schedules staff duties according to forecast and special arrangements
 Holds daily briefings to discuss various aspects of service, sources of complaints and transmits information that has been brought to F&B meetings
 Ensures high standards of sanitation and hygiene in the outlet by working closely with both the housekeeper and Chief Steward
 Promotes up selling at all levels and by personal efforts through guests contacts
 Handles and advises the Division of all guests comments and complaints
 Ensures that the operating equipment and general supplies for the restaurant are maintain at the establish par stocks and initiates requisitions for additional supplies if necessary.
 Maintains a written record of regular and VIP guests profiles, ensuring that their likes and dislikes are passed on to other concerned parties where necessary

Room Service Manager at Jumeirah Bab Al Shams
  • United Arab Emirates - Dubai
  • January 2007 to October 2009
Senior Team Leader F&B at Jumeirah Beach Hotel
  • United Arab Emirates - Dubai
  • March 2005 to December 2006
Team Leader F&B at Jumeirah Beach Hotel
  • United Arab Emirates - Dubai
  • September 2003 to February 2005

Education

Bachelor's degree, خدمة العملاء والمطاعم
  • at كلية العلوم الفندقية والسياحية - حلب - سوريا
  • June 1998

Specialties & Skills

Purchase Management
Branch Management
Customer Service
Human Resources
Marketing Support
برامج المايكروسوفت اوفس

Languages

English
Expert

Hobbies

  • الشطرنج- كرة القدم - العاب الالغاز