lost and found Agent
Jazeera Airways
Total years of experience :19 years, 5 Months
Answer all telephone calls with proper telephone techniques.
Preparing monthly roster for KWIGO team.
Preparing statistics for DGCA on daily basis.
Professional coordination with Kuwait team and attend to their needs.
Follow up with the stations on daily basis ensuring safe, secure and on time departures.
Prepare periodical OTP, MHD, INAD, ancillary revenues and other relevant statistics.
Update left behind baggage report on daily basis.
Ensure closure of all customer complaints.
Ensure correct filing of station trip files.
Follow up with outstation regarding forwarding priority of left behind baggage’s.
Follow up AHL files and DRP files and liaise with outstations and J9 head office.
Preparing Minutes of the meeting of periodical Ground Operations meetings.
Maintain an up to date contact details of Ground Operations team.
Professionally attend to all the incoming phone calls, emails and letters and respond promptly-self correspond.
Maintain a professional filing system for KWIGO department.
Assist AVPGO in preparing stats and presentations.
Other tasks assigned by AVPGO.
Coordinate with stations on daily basis ensuring safe, secure and on-time departures
Prepare periodical OTP, MHB, INAD, ancillary revenues and other relevant statistics
Scrutinize FHRs for accuracy and report discrepancies to respective station
Update all Ground Operations’ policies, procedures and manuals
Keep an up-to-date stationery records - manuals, forms and printed materials
Ensure that all stations are keeping up-to-date manuals, forms and printed materials
Organize Ground Operations Managers’ (GOM) periodical meetings, prepare minutes and follow up action points
Ensure that all NCRs are promptly closed and reported to Quality Manager
Ensure that J9 team and GHAs are strictly adhering to J9’s policies & procedures
Assist RAMs in carrying out quarterly service standards & SLA audits with GHAs
With the help of department heads, conduct training needs analysis (TNA), prepare schedule and secure courses for GO team & GHAs
Scrutinize all suppliers’ invoices and GOM’s expense claims
Coordinate cargo operations between Boodai Aviation, GOM, GHAs and J9 Finance
Assist VPGO in sourcing DCS, as well as other projects related to Ground Operations
Prepare professional PowerPoint presentations on various projects
Other tasks assigned by VP Ground Operations
Handling and following up with all MHB cases
•Tending to customers and giving sales presentations
•Explaining all types of facilities available, in order to ensure easy approval for customers.
•Co - ordinating with other department to provide quality after sales service and support.
• Ensuring quality support for customers.
• Keeping an eye on market developments and competitor activities.
• Solving all types of problems for the passengers.
•Assisting to HR Coordinator in preparing of CVS and CV
•Assisting in the HR Manager in recruitment
•Input candidate’s & employee’s data on HR database system.
•Fixing appointments according manager’s schedule
•Handling all kinds of documentations and submission of daily reports to the Administration & Personal departments.
•Typing letters, reports and other office related job.
•Tracking and record keeping of employees and office staff
•Ensuring proper support provided by the maintenance department
•Assisting in mobilization of selected candidates
•Assisting to HR Coordinator in preparing of CVS and CV
• Handling all the incoming calls