FATMA Ramadan

Managed 50+ patient interactions daily across dermatology, dental, nutrition, and laser clinics.
• Ensured exceptional first-visit experience by monitoring patient satisfaction and service quality.
• Coordinated and followed up on appointments and treatment sessions to ensure adherence and continuity of care.
• Drove patient retention by re-engaging inactive clients through targeted communication.
• Boosted clinic revenue by 5% within two months through effective upselling and cross-selling strategies.

• Manage customer interactions through WhatsApp, social media channels, and online chat platforms, ensuring
prompt and professional responses.
• Lead and supervise the customer service team, providing daily support, guidance, and performance follow-up.
• Handle and resolve customer issues, inquiries, and complaints to maintain high levels of customer satisfaction.
• Train and coach team members on customer experience standards, communication skills, and system usage.
• Monitor and follow up on customer responses and service quality, ensuring adherence to service level
standards.
• Accurately enter and manage customer orders on internal systems, ensuring data accuracy and completeness.
• Track order fulfillment and shipment status, coordinating with relevant teams to ensure timely delivery.
• Manage and document customer complaints and follow up on resolutions in line with company procedures

• Serve customers at point-of-sale, handling transactions accurately and efficiently.
• Achieve and exceed daily and monthly sales targets, contributing to store performance.
• Assist customers with product selection, inquiries, and recommendations to enhance satisfaction.
• Handle customer complaints and requests promptly to maintain a positive experience.
• Support store operations and coordinate with team members to ensure smooth service delivery.

• Provided online customer support to +100 clients daily via chat, social media, and messaging platforms.
• Responded to inquiries, complaints, and service requests promptly, ensuring high customer satisfaction.
• Assisted customers with product/service guidance and recommendations, resulting in a 40% increase in sales.
• Contributed to team performance by achieving daily service targets and supporting smooth workflow.