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Fatimah Bin Mubrad, Call Center Supervisor

Fatimah Bin Mubrad

Call Center Supervisor·Mawarid

Saudi Arabia

Bachelor's degree, Bachelor Degree in English

Work experience

Total years of experience: 12 years, 0 months

Call Center Supervisor

May 2016 - Present

Mawarid

Saudi Arabia

May 2016 - Present

1/ Assisting in the formulation of targets for individuals and team
2/ Answering questions from staff and providing guidance and feedback
3/Anticipate escalation and take over calls when needed
4/Measure performance with key metrics such as call abandonment, calls waiting etc.
5/Ensure adherence to policies for attendance, established procedures etc.
6/Keep management informed on issues and problems
7/Prepare weekly/ monthly/annual results and performance reports

Company industry:
Recruitment & Employee Placement Agency
Job role:
Administration

Student Affairs Officer

August 2014 - March 2015

King Saud bun Abdulaziz University

Riyadh, Saudi Arabia

August 2014 - March 2015

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

VIP Customer Service

April 2012 - June 2013

zain.sa

Riyadh, Saudi Arabia

April 2012 - June 2013

responsible to satisfy customer and maintain good image for the compan by answering the quires of the customers with professionalism

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

King Saud University

February 2011

February 2011

Bachelor's degree, Bachelor Degree in English

Saudi Arabia

Skills

Computer Service
Expert
Computer Service
Expert
English
Expert
English
Expert
Written English
Expert
Written English
Expert
Customer Service
Expert
Customer Service
Expert
Computer
Expert
Computer
Expert
Computer Service
Expert
Computer Service
Expert
English
Expert
English
Expert
Written English
Expert
Written English
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert

Training and Certifications

Certifications
DIPLOMA
English Gate Academy
Jan 2011 - Mar 2012