Total Years of Experience: 9 Years, 9 Months
May 2016
To Present
Call Center Supervisor
at Mawarid
Location :
Saudi Arabia
1/ Assisting in the formulation of targets for individuals and team
2/ Answering questions from staff and providing guidance and feedback
3/Anticipate escalation and take over calls when needed
4/Measure performance with key metrics such as call abandonment, calls waiting etc.
5/Ensure adherence to policies for attendance, established procedures etc.
6/Keep management informed on issues and problems
7/Prepare weekly/ monthly/annual results and performance reports
2/ Answering questions from staff and providing guidance and feedback
3/Anticipate escalation and take over calls when needed
4/Measure performance with key metrics such as call abandonment, calls waiting etc.
5/Ensure adherence to policies for attendance, established procedures etc.
6/Keep management informed on issues and problems
7/Prepare weekly/ monthly/annual results and performance reports
August 2014
To March 2015
Student Affairs Officer
at King Saud bun Abdulaziz University
Location :
Saudi Arabia - Riyadh
April 2012
To June 2013
VIP Customer Service
at zain.sa
Location :
Saudi Arabia - Riyadh
responsible to satisfy customer and maintain good image for the compan by answering the quires of the customers with professionalism
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