Support and Systems Engineer
eset middle east
مجموع سنوات الخبرة :16 years, 4 أشهر
• New and known malwares and threats hunting on infected systems or network.
• Provide telephone, e-mail and onsite technical support to corporate customers.
• Provide pre-sales support to business development managers.
• Troubleshoot network and service reachability issues, determine the causes and provide solutions accordingly.
• Maintaining and designing network and services and keep the documents up-to-date in Middle East Office.
• Researching and evaluating new products / solutions for the company.
• Planning and conducting technical trainings for partners and end users.
Highlights:
• Steered efforts and achieved +300% increments in sales of ESET security solutions for Linux platform products
High volumes deployments:
• Designed and implemented High Available Network Security solution for Zayed University Facility Management in Abu Dhabi (Serco), Endpoint solution using ESET Endpoint Security (500 nodes).
• Designed and implemented Endpoint Security and Services security solution for NAFCO (2500 nodes).
• Interpreted business requirements to detailed and technical requirement document.
• Performed research and development in networking and services including VPN, Routing, and Linux based network service and Linux based embedded systems.
• Drafted comprehensive documentation for all project phases of project lifecycle.
• Carried out penetration testing and operating system hardening.
Highlights:
• Handled many projects as R and D Engineer like VPN Appliance, Router, Secure VoIP and Secure Wireless Access Point.
• DNS Administration of Country Code -Top Level Domain “cc-TLD” of Sudan (.sd)
• Played a stellar role as Network Consultant in many projects like Deployment / Expand VoIP Network, Deploy VPN Networks, Configure Network Services such as VPN (IPsec and SSL based), DNS, HTTP(s), SSH and Asterisk based VoIP Solutions to NCTR customers.
• Provided networking and security consultant service for customers’ data-centres and network, resulting in a robust, reliable and secure network infrastructure.
• Contributed in U-Boot (Boot Loader) and PowerPc based Linux Device Drivers and OpenVPN Porting for PowerPc platform.
Highlighted Projects:
• Designed and implemented fully redundant Network security applicant and services (1000+ nodes) for General Directorate of Civil Registry (GDCR) (Data Center) - Sudan. Typical security requirements achieved were Confidentiality, Authenticity, Integrity and High available connectivity.
• Implemented secure VoIP solution for a customer based on Cisco Unified Communications Gateway and Services and SSL (200+ nodes).
• Designed and implemented High Available Network Security solution for Sudanese Universities Network (SUN) (Data Center) using.
• Developed and Implemented Wireless Access Point based on customer’s requirement, taking into consideration high availability, securing connectivity to customer’s data centre. Based on Linux.
• Designed and implemented NCTR VoIP network based on Cisco Unified Communications Gateway and Services.
• Design and implement DMZ integration for GDCR data centre.
• Designed and implemented internetworking between offices, outside the capital and HQ of Ministry.
• Planned and configured network services such as mail, DNS, backup HTTP(s), FTP, RADIUS, VoIP and SSH.
• Proposed and applied security policies using Linux based firewall and Access Control Service.
• Trained ministry staff on how to implement security policies.
