Production Manager
Atelier Marwa
Total years of experience :21 years, 4 Months
• Production supervision (made sure the production runs smoothly and provided the link between departments, patternmaking/cutting/sewing/embroidery/finishing)
• Stock keeping (supervised the quantity and storage of fabric, tools and items)
• Finishing (supervised the ironing, folding, packing, storing and delivery of products)
• Quality control (ensured the products delivered met the clients’ standards
• Handled and executed over 200 orders from clients
• Finalized orders with the production team in a timely manner
• Quality-controlled/verified and packed items
• Coordinated supply chain, logistics, and legal documents on all orders (ATA, COO, EUR1)
• Supervised the production and delivery of all items created in the atelier
• Managed team of 28 people (coordinated and synchronized the production to run smoothly across all departments: embroidery, sewing/assembling, upholstery, finishing)
• Worked with creative directors on creating and executing new pieces
• Customer service: on-ground work with clients (inspection trips, reservations, booking, transfers) and after sales services (property management, maintenance requests, etc.)
• Initiated the sale of property worth over $500, 000 utilizing various marketing and advertising methods including digital marketing, social media management and lead management (using CRM software Bitrix24)
• Reception area management (welcoming guests, handling cash, dealing with complaints)
• Check-in/check-out procedures (using PMS system)
• Reservations (email, phone, booking.com, etc.)
• Customer service (dealing with queries and complaints)
• Staff management (training and supervising staff, weekly attendance program, working with the team to meet sales targets)
• Stock management (overseeing stock, storage and loss control)
• Cash handling (supervising daily cash sheets in store, petty cash and expenses)
• Operated cash, calculated daily deposits and maintained inventory
• Provided customer service to meet client's needs and requests.
• Customer service (provided professional assistance to meet customer needs)
• Stock keeping (arranged items in stock, reported to management any stock shortage, handled inventory)