Febronia Amir Nessem

My role as an executive assistant has covered:
• Ensure the effective running of all board, board committee and other committee meetings: Schedule meetings, prepare the agenda, collect and distribute the material.
• Track progress of minute action items (follow ups / reminders) and communicate with staff in respect thereto.
• Co-ordinate any other board or committee related activities.
• Manage the document and filing system for all board related topics.
• Manage the annual report compilation (solicit input for the individual sections and topics and prepare the report).
• Contact members, arrange and prepare for meetings.
• Prepare the meeting agendas.
• Collect, prepare and disseminate all relevant material.
• Distribute relevant parts of minutes to parties affected/involved.
• Responsible for listing all action and follow up points resulting from the different committees and liaise with designated parties on the execution of the agreed actions list within the approved time frame.
• Support the internal communication activity as and when needed. This will include drafting, finalizing and communicating certain activities in the authority on regular basis.
• Generate documents in both languages Arabic and English as requested.
• Create and modify documents and presentations using Microsoft Office
• Create and maintain hard copy and electronic filing system (EnGlobe).
• Support the senior management in assigned project based work.
From April 2017 till Present:
Working at Abu Dhabi National Insurance Company (ADNIC) - UAE
Executive Assistant for two EVPs (Business development / Risk Management) Department
My role as an executive assistant has covered:
• Completes a broad variety of administrative tasks for the President & CEO including: Plans, coordinates and ensures the CEO's schedule is followed and respected & preparing presentations
• Organize and schedule meetings and appointments
• Work with office PRO to complete annual filing requirements for Group Companies and HR related matters
• Providing a full range of office management duties including greeting guests, facilitating hospitality,
• Filing, distributing mail, scheduling appointments, bookings, taking minutes.
• Generate key reports on sensitive documents and maintain confidential document files with due regard to content.
• Answer and direct phone calls to appropriate parties or take messages;
• File and retrieve corporate documents, records, and reports.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software;
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Assist in sourcing out suppliers of office equipment, stationeries, pantry supplies, and other purchasing requirements.
• Coordinate office transportation arrangements and dispatch office drivers/vehicles on a daily basis to ensure the appropriate utilization of transportation resources to best meet the office business needs.

has covered:
Serve as the point person for office manager duties including maintenance, mailing, shopping, supplies, equipment, bills, and errands
Communicates directly, and on behalf of the President and CEO, with staff, and others
Follows up on incoming issues and concerns addressed to the president, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
Provides a bridge for smooth communication between the President's office and internal departments
Drafting acknowledgement letters and personal correspondence
Arranging travel, agenda, itineraries, visas, presentations and accommodation
Meeting and greeting visitors at all levels of seniority
Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
Organizing and attending meetings and ensuring the manager is well prepared for meetings;
Liaising with clients, suppliers and other staff
Organize office operations and procedures
Coordinate with IT department on all office equipment
Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
Manage contract and price negotiations with office vendors, service providers and office lease
Approve appropriate policies and standards employed throughout the process
Provide process resources to support activities required throughout the Asset Management lifecycle
Ensure asset management support staff have the required knowledge, training, and skills to deliver the process, execute on task functions, and understand their roles
Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Diagram supply chain models to help facilitate discussions with customers.
Negotiate prices and terms with suppliers, vendors, or freight forwarders
Function as HR:
Monitoring and maintaining staff annual leave, holiday scheduling.
Set-up and maintain individual personnel file folder (monitor and record vacation and sick leave).
Maintaining company policies and procedures in coordination with General Manager and appropriate line managers.
Establishing and maintaining Job Descriptions for all roles, again in coordination with the General Manager and appropriate line managers.
Assist General Manager in sourcing out permanent as well as temporary staff through recruitment agencies, ads in newspapers, etc. as per management requirement.

My role has covered:
To compile reports on SLA targets, numbers and types of request,
communicating findings to the Operations Director and to respond to any
Further requests for data that are required for analysis.
Participates in the setting of objectives, strategies, plans, programs, performance
standards/measures and procedures, as a member of the IT Management team
To ensure that Purchase Orders are placed in a timely manner and to lease with Stores and
Suppliers to ensure the smooth running of all department duties.




To efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resource so that customer deadlines are met.
To identify and highlight best practices in support management through continuous assessment, and feeding process and product recommendations to the Operations Director.
To conduct performance appraisals for the team, identifying weaknesses and offering coaching and mentoring in areas that requires it.
To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.
To communicate and be the focal point for the dissemination of information from management to the team and vice versa.
To ensure that knowledge management and data capture processes are adhered to by Support Managers, in order to issue reports and reuse existing information efficiently.
Plan and track the shipment of final products according to customer requirements
Define, maintain, and update policies and procedures for effective asset life cycle management (acquisition, deployment, utilization, de-installation, reallocation and disposal) of IT assets.
Manage the maintenance of asset data, records and databases containing information regarding licenses, warranties, and product allocations for the organization’s hardware and software.
Collaborate with Vendor Management Head regarding asset procurement activities, ensuring optimal costs and favorable contracts.
Reconcile, audit and validate software licenses against installed asset base
Leverage industry best practices on asset management and prepare a roadmap for adoption of key practices into the organization.
Work closely with Finance as part of the asset management process including budget allocation.

My role has covered:
Answer staff questions in person and via phone or mail on all company supported applications.
Troubleshoot computer problems.
Determine source of computer problems (hardware, software, user access, etc.).
Advise staff on appropriate action.
Serve as liaison between staff and the technology department to resolve issues.
Work one-on-one with staff on application projects.
Document resolutions for future reference
Licenses and Certification
•ITIL foundation V3
•Oracle Developer (OCP)
•Diploma in Web Designing