Felistus Maduyu

Document scrutiny and collection of applications for visa processing.
• Handling customer/applicant queries personally or via email, telephone.
• Handling cash and bank related transactions if assigned and ensure 100% accuracy.
• Recording & maintaining all application data. Ensuring accurate & timely data entry into the system
with zero errors.
• Ensuring all administration and logistics of passport delivery to consulate/ applicant / logistic
company etc.
• Maintaining compliance to the standard operating procedures, manuals etc. without deviation in
process.
• Informing the applicants about the available Value Added Services and ensure delivery of Value
Added Service options to applicants/ customers.
• Encouraging applicants to provide feedback on services provided and their overall experience at the
application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time.

• Journal Entry and Transaction Management: Executed accurate and timely journal entries,
ensuring precision in financial record-keeping.
• Fees Administration and Processing: Managed the administration of fees, overseeing the
processing of fees and petty cash requisitions to maintain financial compliance.
• Receipt Verification: Conducted meticulous reviews of school fees receipts, ensuring accuracy and
completeness to uphold financial integrity.
• Financial Data Logging: Assisted in updating comprehensive fees log sheets, contributing to the
organization's systematic financial tracking.
• Excel Sheet Compilation: Compiled and maintained detailed Excel sheets on student financial
data, enhancing data management efficiency.
• Banking Requisition Oversight: Checked requisitions for banking, ensuring compliance with
financial protocols and regulatory standards.
• Conducted clerical duties including filing and data entry on internal systems, operating the switch
board and managing correspondence (emails, letters and packages)
• Escalated critical administrative matters to office manager as needed