Site Manager
AYTB
Total years of experience :13 years, 8 Months
Event management
checking and preparing site reports
cost reduction
client management
Marketing strategic
manage the food and beverage provision for functions and events
running the business in line with health and safety and food hygiene regulations
budget and establish financial targets and forecasts
apply all the management job
1- Hotel General Manager + Camp Manager in ( the kingdom of Saudi Arabia)
July 2012 - June 2013
✓ planning and organizing accommodation, catering and other hotel services
✓ promoting and marketing the business
✓ managing budgets and financial plans as well as controlling expenditure
✓ maintaining statistical and financial records
✓ setting and achieving sales and profit targets
✓ analyzing sales figures and devising marketing and revenue management strategies
✓ recruiting, training and monitoring staff
✓ planning work schedules for individuals and teams
✓ meeting and greeting customers
✓ dealing with customer complaints and comments
✓ addressing problems and troubleshooting
✓ ensuring events and conferences run smoothly
✓ supervising maintenance, supplies, renovations and furnishings
✓ dealing with contractors and suppliers
✓ ensuring security is effective
✓ carrying out inspections of property and services
✓ ensuring compliance with licensing laws, health and safety and other statutory regulations.
2- Front Office Manager ( Sheraton Hotel & Resorts)
june 2010 till June 2012
✓ Providing of efficient guest service (check-out)
✓ Staff is properly trained
✓ Attitude and appearance
✓ Handling of Customer complaints
✓ Number of customer complaints
✓ Proper handling of switchboard
✓ Staffing levels adequate to handle business volume
✓ Reservation service is efficient
✓ Proper handling of special requests, VIP'S and Guest requirements
✓ Teamwork-Relations with Co-workers and Management
✓ Wake-up calls recorded and completed to guest specifications
3- Customer service supervisor ( Syriatel)
june 2008 till june 2010
✓ Hire, train, and terminate customer service agents.
✓ Communicate with customers via phone, email, or letter.
✓ Provide scripts to read from during phone calls.
✓ Handle major incidents that cannot be resolved by agents.
✓ Resolve complaints and order issues.
✓ Ask customers to provide feedback on agents and customer service experience.
✓ Keep abreast of new company products and services.
✓ Issue refunds to customers.
✓ Oversee product exchanges and returns.
✓ Analyze data and statistics.
✓ Compile and print reports on overall customer satisfaction.
✓ Isolate and identify areas of improvement.
✓ Train agents on how to adequately address problem over the phone or how to write correspondence.
✓ Work with management on customer service initiatives.
✓ Utilize social media to respond to customer complaints and praise.
✓ Supervise customer service managerial staff.
4- Tour guide
January 2005 till June 2008
✓ Ensuring that tour members booked to travel are in attendance
✓ Organize social activities to allow people on the tours to get to know each other
✓ Confirm accommodation numbers with hostels in each location
✓ Provide detailed information on local sites to tour members
✓ Assist tour members with travel advice and information as necessary
✓ Provide information on local bars, restaurants, shopping and activities in each location
✓ Promote and sell day tours to tour members, which will earn additional commissions
✓ Provide support for tour members as necessary