Technical Support Representative
Startek Philippines, Time Warner Cable Accoun
Total years of experience :2 years, 8 Months
• Served as one of the company’s technical support liaisons in the Time Warner Cable
account, one of the leading cable companies in the US, and delivering the highest standards
of customer service to clients by ensuring that all their enquiries are properly attended to in
a timely manner.
• Responsible for answering customers’ technical enquiries and complaints regarding the
setting up of their cable service. Efficiently coordinated the schedules of technicians and set
up appointments in order to address the customers’ queries as soon as the time required.
• Accurately maintained the client database and documented transactions and logs.
• Bestowed the Top Agent award for five consecutive months for hitting targets and
scorecards.
• Responsible for attending to customer queries regarding their checking and savings accounts, especially in the verification of transactions. This included, but is not limited to, checking overdrawn accounts and unauthorized transactions, activation of cards for overseas use, and processing of applications for renewal of accounts or replacement of cards.
• Achieving top marks for the company policy exams and interview held annually, I was selected to be one of the trainers to conduct training sessions to all agents to refresh their knowledge on the company policies and procedures.
• Responsible for attending to customer queries regarding their checking and savings
accounts, especially in the verification of transactions. This included, but is not limited to,
checking overdrawn accounts and unauthorized transactions, activation of cards for
overseas use, and processing of applications for renewal of accounts or replacement of
cards.
• Achieving top marks for the company policy exams and interview held annually, I was
selected to be one of the trainers to conduct training sessions to all agents to refresh their
knowledge on the company policies and procedures.
• Awarded Best Performing