IT Engineer
ECS ME LLC
مجموع سنوات الخبرة :15 years, 3 أشهر
Role:
• Undertaking activities related to:
o Maintenance of networks and systems for FEWA, UAE
o Administration of Windows Systems including Windows XP, 7 8 & 8.1, 2003, 2008 & 2012 Servers
o Setting up of Network Shares & FTP Servers for users sharing documents/data on local network
• Responsible for:
o Adding user to Active Directory and setting up group policies as required
o Lead the migration of systems from Windows XP and 7 to Windows 8.1, with minimal impact to Client.
o Provided training to users on new OS for proper use of new system.
o Analyzing & testing software and hardware for compatibility with Windows.
• Looking after installation & configuration of:
o Desktops, laptops, outlook/e-mails, laptops, tablets, Smartphone’s printers, scanners and networks
o SAP GUI and Windows XP, 7 & Windows 8 as & when required
• Working on antivirus solutions like Symantec Endpoint Security, Avast Internet Security, etc.
• Supervising network quality/bandwidth to prevent downtime and liaising with Network Team regarding network failure
• Conducting Regular PM on all Client systems and other IT hardware.
• Provided recommendation to client for system upgrades when required.
Highlights:
• Successfully provided IT support for 1 main office & 2 remote sites amounting to 500+ users using combination of remote and onsite support as situation arises
• Played a key role in managing migration of systems from Windows XP & 7 to Windows 8 Operating System
• Merit of receiving appreciation from Customer for contribution in smooth transition of users to Windows 8 environment.
• Essayed a stellar role in ensuring administration of Windows Systems which helped in improving End User Experience.
• Distinction of handling activities related to installation & configuration of Windows Systems.
• Used the Assyst Ticketing / service monitoring tool. Followed the ISO 20000:1 guidelines for ITSM.
• Completed company sponsored ISO 20000:1 - 2011 (ITSM) awareness Training, and ITIL awareness training.
• Conducting Regular PM on all Client systems and other IT hardware.
• Developed the KT document for client site, for smooth operations in absence of primary support person.
• Developed the PM document for client systems to increase productivity and reduce system downtime.
Role:
• Spearheaded a team of help-desks and directed them in providing technical solution to users
• Accountable for:
o Performing scheduled jobs like backups, applying OS patches and upgrades
o Using Enterprise Monitoring Tools for monitoring SLA to provide total services management
• Handled activities related to:
o Administration of Red Hat Enterprise Linux and Windows 2008 Environment and delivered 24x7 support for the servers to prevent downtime
o Windows 2003/2008 server administration inclusive Domain Controllers, File/Print, DNS & DHCP
o Installation & configuration of VMware to create software testing environment in Windows 2003, 2008 & 2012 Servers
o Maintenance of technical documentation & generating various reports as per SLA
• Worked on Manage Engine IT360 Ticketing / service monitoring tool. Followed the ITIL work process for ITSM.
• Monitored disk & memory usage of servers to maintain them at optimal condition
• Validated integrity & availability of all hardware, server resources, systems & key processes; reviewed system and application logs, analyzed logs to spot trends and underlined issues
Highlights:
• Served as Technical Team In-charge for maintaining a government datacenter for hosting government websites for SSDG Project, Department for Information & Technology, Govt. of Goa
• Significantly worked on Alfresco Content Management System to update & maintain client’s website
• Worked on Manage Engine IT360 Ticketing / service monitoring tool. Followed the ITIL work process for ITSM.
• Providing Desktop / Network support.
• Windows 2003 server administration inclusive domain controllers, file/print, DNS, WINS, DHCP.
• Configuration of Active Directory, User, Group Policies.
• Installations of Windows XP/2003 & Linux OS's.
• MS Outlook Configuration & repair, etc…
• Monitoring Network quality/bandwidth to prevent downtime and coordinating with ISP in case on Network failure.
• Monitoring Server Logs and Troubleshoot Software / Hardware issues, etc...
• Monitored and Troubleshoot Network / Local Printers.
• Day to day support of windows applications.
Pursuing Masters in Computer Application, will complete it in July - August 2015
Completed My Post Graduate Diploma in Computer Application, this has enhanced my knowledge in Computer Programming in C, C++. Also gained understanding of SQL and database.
Graduated in Science, has helped me in developing a scientific approach in solving problems. Based on proven facts and sound reasoning.