ecommerce executive
Sharaf Retail - Sharaf Group
Total years of experience :5 years, 8 Months
Leading various brand’s websites including Adventure HQ, forever21, and Adventure Zone.
-Prepare to produce new content, taking into account the e-commerce environment and
product characteristics.
- Plan appropriate marketing activities on the website to optimize online sales and web traffic
for each phase of the consumer buying cycle and marketing activities
-Responsible for adding value to the website’s UI/UX by implementing the latest technological
features as per the brand’s campaign requirement.
Working closely with the web developers and graphic designers from creating a wireframe to
implementing all the end-to-end functionalities on Shopify
Hands-on experience on Switches and Media convertors.
Performing troubleshooting and testing of data connectivity (Layer 2 and Layer 3 VPN), VOIP, Wireless connectivity, third party links.
Identified process gaps and provided solutions that improve the customer's quality of service
Having strong knowledge of Network standards and protocols.
Solving technical product issues of our customers, using the phone, ticketing system & remote tools.
Responsible for researching, replicating, performing root cause analysis and providing
Feedback for product issues reported by the field professionals and customers within SLA time frame.
Preparing monthly downtime report of huge revenue providers to identify effected areas as well as minimizing downtime.
Hands on experience OLT GPON Models.
Configuration of new links on OLT (Consumer and Corporate)
Analyze and troubleshoot of links on OLT and ONT.
Live Monitoring of Fiber links through GPON NMS tool (Displays current status, fiber signals, configuration etc)
Having strong verbal and written communication skills.
Maintaining good relationships with customers.
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