Establishment Animator
EMAAR PROPERTIES
Total years of experience :11 years, 0 Months
• Guides VIP visitors properly, answer questions, show them the sights maintain proper protocols with VIP visitors until the VIPs leave or are handed off to the awaiting manager
• Assists VIP’s upon arrival either expected or un announced by guiding them through the park under VIP protocols, answer any questions show the whole park make sure that they are treated according to their wishes and in accordance of VIP Protocols.
• Supervises all establishments in all zones and able to rotate between zones.
• Develops the establishment’s activities according to the script.
• Ensures to be the ambassador of Kidzania and of the sponsor present in the establishment or role playing area at any time.
• Performs additional tasks when instructed by management/coordinators from time to time.
• Operates and process KidZos transaction accurately.
• Coordinates on the daily revision of the establishment’s checklist to assure the correct operative condi-tions and to report any anomalies to the establishment’s coordinator.
• Deals with members of the Public in a polite and courteous manner and answers all queries in professional manner
• Ensures all kids and guest of Kidzania will have a memorable experience.
• Answer phone calls promptly, following proper telephone etiquette as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• March 2006- December 2008: Zetech College Diploma in customer service and Front Office Ms Office
• January 2004 - December 2005: Unity College of Professional Studies. Diploma in House Keeping and Accommodation
• 2000-2003- St Marys Lwak High School Kenya Certificate of Secondary Education