firas hijazin

Manager Business Development -Managed Print Services (MPS) at OFFTEC GROUP

• Jordan - Amman
• My current job since July 2020

Technical Sales Manager at OFFTEC

• Jordan - Amman
• January 2016 to July 2020

Jan - June
-Provide Management Solutions Consultancy for Customers.
-Responsible of all Management Solutions Provide for Customers.
-Assist colleagues with bids and tenders for new clients from a technical perspective
-Provide Both Pre and after Sales advice.
-Providing pre-sales technical assistance and product education
-Working on after-sales support services and providing technical back up as required.
-Analyzing costs and sales.
-perform technical presentations and demonstrating how a product meets client needs.
-Persuading clients that a product or service best satisfies their needs in terms of quality, price
and delivery.
-Developing long-term relationships with clients, through managing and interpreting their
requirements
-Arranging and carrying out product training.
- Negotiating tender and contract terms and conditions to meet both client and company needs.

Senior Presales Engineer at OFFTEC

• Jordan - Amman
• January 2015 to January 2016

Provide full support for the sales team in all aspects of sales processes.
-Provide training sessions for the sales team regarding machines specification, new features
And Management softwares.
-Perform site survey for large scale projects as part of full study of customer needs to provide
Best solution.
-Present projects to customers, clarifying all project aspects.
-Business analysis.
-Contact Vendors regarding New Machines &Network Management softwares features.
-Perform Printers Network Management Software Installations (MyQ& KM netviewer).
-Cover all products technical concerns of customers to meet customer satisfaction.
-Manage projects with sales staff to completion.

Senior Technical Support Engineer at OFFTEC

• Jordan - Amman
• July 2011 to December 2014

-Trouble shooting of any failure on Counting, stamping, strapping, TCR Machines, and mailing systems (Hardware and Software).
- Follow up with the machines Vendors to update the machines softwares continuously and to resolve any problem.
- Assure the optimal performance of the maintenance team.
- Controlling the Inventory to achieve the needed balance between cost and availability.
- Trouble shooting Support for the maintenance technicians in the field.
- Provide training courses on new products for technicians.
- Assure continuity of Customer Operations and high level of customer satisfaction.
-Service Level Agreement (SLA) negotiations and monitoring.

Transmission Engineer at Zain

• Jordan
• August 2010 to January 2011

• Connecting Sites together using microwave links
• Provide banks with connections through Fiber and Microwave linkes.
• Survey to find multiple solutions for sites problem.
• Commissioning sites and hand it to maintenance team.
• Trouble shooting network failure